Suraj Patil

Technical support engineer

Talent

AurangabadMember since May 8, 2026

Windows 7Windows 10Windows Server 2016DNSDHCPVPNTCP/IPOSI ModelActive DirectoryMicrosoft OutlookWindows Live MailGoogle SyncRemote Desktop Protocol (RDP)AnyDeskDesktop CentralA recordsPTR recordsReverse lookup zonesDisk partitioningADDSDNS ServerDHCP Server

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Windows 7Windows 10Windows Server 2016DNSDHCP

About

Dedicated Desktop Support Engineer with hands-on experience in OS installation, system administration, and network infrastructure support. Proficient in Windows Server 2016 deployment, Active Directory management, and OSI model-based network troubleshooting. Skilled in configuring DNS, DHCP, VPN, and resolving hardware/software/network issues within SLA. Seeking to leverage technical expertise in a forward-thinking IT organization.

Experience

Desktop Support Engineer at ITCONS e-Solutions Limited (2025-02 – Present)

Installed and configured Windows 7, Windows 10, and Windows Server 2016 from scratch including disk partitioning, driver installation, and post-setup hardening.
Deployed and configured Windows Server 2016 roles and features: Active Directory Domain Services (ADDS), DNS Server, and DHCP Server.
Configured DNS (forward/reverse lookup zones, A records, PTR records) and DHCP (scopes, reservations, lease management) for LAN environments.
Troubleshot network issues using OSI model framework — diagnosed physical layer (Layer 1) cabling faults, data link (Layer 2) switch connectivity, network layer (Layer 3) IP/routing issues, and application layer (Layer 7) email/web problems.
Configured and supported VPN connectivity for remote branch users; resolved TCP/IP, DNS resolution, and DHCP conflicts.
Managed LAN/WAN connectivity troubleshooting including ping, tracert, nslookup, and ipconfig diagnostics.
Managed Active Directory: created and maintained user accounts, security groups, OUs, password resets, and permission assignments.
Configured and troubleshot email clients: Microsoft Outlook, ZOHO Webmail, Windows Live Mail, and Google Sync for Outlook.
Closed daily tickets within SLA; monitored inbound support calls and maintained Help Desk queue.
Supported remote branch users using Remote Desktop Protocol (RDP), AnyDesk, and Desktop Central.
Installed, tested, and maintained desktop software applications and internet browsers.