Suraj Puri

Experienced Logistics and Transportation Professional with 11+ years of experience in logistics operations, dispatch coordination, transportation management, warehouse operations, and team leadership. Experienced in managing drivers, routes, shipments, trailers, ETAs, customer communication, and time-sensitive transportation operations. Strong ability to resolve operational issues, coordinate multiple teams, manage urgent situations, and maintain smooth freight movement in fast-paced logistics environments.

Dispatcher - KJS Transport

(2024)

Logistics Operations

• Manage daily dispatch operations for multiple drivers, trucks, trailers, and routes.
• Plan and assign daily pickup and delivery loads according to customer schedules.
• Coordinate with drivers regarding pickups, deliveries, ETAs, HOS, and route changes.
• Monitor real-time truck and shipment movements and provide status updates to customers and operations teams.
• Coordinate with manufacturing plants, shippers, receivers, and customers to ensure smooth freight movement.
• Manage urgent issues including truck breakdowns, trailer shortages, driver availability, and delayed pickups.
• Coordinate dunnage and racks trailer movements to support automotive logistics operations.
• Arrange load coverage and broker loads when drivers or equipment are unavailable.
• Track delivery and pickup performance and take immediate action to prevent delays.
• Maintain dispatch records, paperwork, PODs, ETAs, and operational updates.
• Communicate with multiple teams and drivers simultaneously in a fast-paced transportation environment.
• Resolve day-to-day transportation issues quickly while maintaining service quality and customer requirements.

Dispatcher - Hunter Express

(2022 - 2024)

Logistics Operations

• Managed daily dispatch operations and transportation activities.
• Planned and assigned routes based on pickup and delivery schedules.
• Coordinated with drivers to ensure on-time pickups and deliveries.
• Monitored truck and shipment movements and provided regular ETA updates.
• Communicated with customers, shippers, and internal teams regarding load status.
• Handled delays, breakdowns, driver issues, and other urgent operational situations.
• Coordinated trailer availability and ensured equipment was available for scheduled loads.
• Maintained dispatch records, shipment information, and operational reports.
• Worked to minimize delays, missed pickups, and service disruptions.

Team Lead – Warehouse Operations - Amazon - Jalandhar, Punjab, India

(2017 - 2022)

Sort Centre

• Managed daily sort centre operations in a high-volume logistics environment.
• Led a team of 7–9 associates and assigned daily work responsibilities.
• Monitored productivity, quality, attendance, and operational performance.
• Trained new employees on operational processes, safety guidelines, and quality standards.
• Coordinated with operations and dispatch teams to ensure timely shipment flow.
• Identified process issues and supported continuous improvement.
• Maintained workplace safety standards and company policies.
• Prepared shift updates and supported daily operational reporting.

Bachelor of Commerce (B.Com) - Guru Nanak Dev University (2017)