Surjeet Badhoria

Technical Support Engineer with hands-on experience in lighting control systems, home automation, basic ELV/ICT systems, product testing, installation support, troubleshooting, customer coordination, and site-level technical assistance. Worked with Qkkite Private Limited from March 2020 to 2025 and currently working with Theorylight in Jammu & Kashmir, India, supporting lighting-control products and technical service requirements. Comfortable working with engineers, installers, customers, and internal teams to diagnose issues, support commissioning, prepare technical documentation, and ensure reliable product performance at the site.

Technical Support Engineer - Lighting Control & Security System at Theorylight (2025-01 – Present)

• Support technical service and product-related queries for lighting-control components, home automation accessories, and related electrical control products.
• Coordinate with customers, electricians, installers, and internal teams to understand product issues, site conditions, and installation requirements.
• Provide practical troubleshooting support for dimming, switching, relay control, sensor operation, load compatibility, wiring errors, and basic configuration issues.
• Assist with product testing, sample validation, technical feedback, and improvement suggestions based on site and customer observations.
• Prepare simple support notes, issue summaries, and customer follow-up updates to keep service communication clear and traceable.
• Support installation guidance and after-sales coordination to reduce repeat complaints and improve customer confidence in lighting-control products.

Technical Support / Product Support at Qkkite Private Limited (2020-03 – 2025-01)

• Supported day-to-day technical activities related to lighting controls, wiring devices, smart-home products, and basic ELV/home automation components.
• Assisted in product selection, sample checks, installation guidance, and technical coordination for residential and small commercial projects.
• Worked with internal teams to understand customer requirements and provide suitable product or technical recommendations.
• Supported testing and troubleshooting of switches, dimmers, relays, sensors, control modules, and connected lighting accessories before or after site deployment.
• Helped maintain service records, issue logs, product feedback, and follow-up actions for customer support and product improvement.
• Coordinated with installers and customers during installation and post-installation support to resolve basic wiring, configuration, and compatibility problems.
• Assisted management with technical documentation, product information, stock coordination, and basic training/support for users and installation teams.

Diploma in Electrical Engineering – Govt Polytechnical College Vikram Chownk, Jammu (2020)

12TH – JKBOSE (2016)