Senior Engineering Manager - Zinnia Digital Service LLP - Bengaluru
(2024-09)
- Managed 5+ strategic correspondence transformation initiatives spanning workflow automation, document generation, orchestration and carrier standardization
- Led quarterly business reviews (QBRs) for leadership (CEO, CTO, CPO), aligning 5+ teams on strategic priorities and improving delivery predictability by 25%
- Established program governance frameworks (RAID logs, sprint tracking, release cadence), improving on-time delivery from 70% → 95%
- Driving engineering operational excellence, including resource planning, OKRs, and execution rhythms, to improve team scalability, incident reduction and delivery efficiency
- Partnering with leadership to define strategic initiatives and execution frameworks across engineering teams
Agile Project Manager (Mobile Banking) - HDFC Bank - Bengaluru
(2023-04 - 2024-09)
Managed cross-functional technical programs across Product, Engineering, Security, and Compliance at HDFC Bank, delivering mobile platform features impacting 1M+ users.
- Owned release planning, sprint execution, and production launches, improving release cycle efficiency by 20%
- Identified and mitigated technical and regulatory risks, ensuring 100% compliance with RBI guidelines
- Drove trade-off discussions between engineering constraints and product timelines
Technical Program Manager (Staff) - Twilio Inc - Bengaluru
(2021-05 - 2023-02)
- Led end-to-end technical program delivery across 8+ cross-functional engineering teams (60+ engineers), from planning, design, execution to production launch, achieving 98% milestone adherence
- Partnered with engineering leadership at Twilio to define technical roadmaps, manage dependencies, and mitigate risks across distributed systems
- Established program governance (RAID, sprint tracking, release cadence) improving delivery predictability and reducing execution risk
Lead Business Analyst - Epsilon - Bengaluru
(2016-06 - 2021-04)
- Led CRM and loyalty program initiatives, delivering 5+ customer engagement projects across global clients from planning, design, execution till launch
- Designed PII masking solutions, enabling secure data ingestion and improving client data-sharing adoption by ~100%
- Coordinated cross-functional teams across Epsilon, Middleware, and Salesforce Marketing Cloud, resolving data dependencies and ensuring seamless campaign execution
- Optimized loyalty campaigns to resolve offer conflicts, ensuring zero customer complaints and consistent user experience
Assistant Manager - HSBC Electronic Data Processing - Bengaluru
(2014-03 - 2016-06)
- Led cross-border project transition from Shanghai to India (APAC region), ensuring 100% business continuity and seamless collaboration with global stakeholders
- Developed functional specifications and partnered with engineering teams, reducing rework and post-release defects by 30%
- Managed end-to-end change lifecycle from requirement gathering to production release
Senior Engineer - AXA Technologies - Bengaluru
(2010-08 - 2014-03)
- Led transition of SEPA DD regulatory project from Belgium to India, ensuring 100% compliance and zero business disruption
- Improved requirement clarity through gap analysis and traceability, reducing rework by 25%
- Supported QA testing, improving release quality and defect detection
Earlier Roles - CSC, Satyam Computers - Hyderabad
(2007-10 - 2010-08)
- Served as the primary point of contact across development, QA, and business teams, improving issue resolution turnaround time by 15–20%
- Designed and reviewed test scenarios and test cases, improving test coverage and reducing post-release defects
- Developed and supported mainframe applications, ensuring SDLC/STLC compliance and reliable system performance
- Conducted code reviews and testing, improving defect detection by ~20% and overall release quality
