Suryanshu Singh

Results-driven postgraduate with over 3 years of hands-on experience owning and managing a café, developing strong expertise in espresso-based coffee, customer service, daily store operations, inventory management, and team coordination. Passionate about creating exceptional customer experiences while maintaining high operational and quality standards. Experienced in handling business performance, problem-solving, and working in fast-paced environments.

Eager to bring an entrepreneurial mindset, leadership skills, and a customer-first approach to the Store Manager role contributing to team success and delivering the Best Experience every day.

Owner & Café Manager at Cawnpore Coffee House (2023-01 – Present)

• Owned and managed the day-to-day operations of an independent café, ensuring smooth store performance and high customer satisfaction.
• Prepared and served a wide range of espresso-based beverages while maintaining consistency, quality, and food safety standards.
• Delivered exceptional customer service by building strong customer relationships and resolving concerns promptly and professionally.
• Managed inventory, vendor relationships, purchasing, and stock replenishment to minimize waste and ensure product availability.
• Oversaw cash handling, daily sales reconciliation, and basic financial reporting to support business profitability.
• Recruited, trained, scheduled, and supervised staff, fostering teamwork and maintaining high service standards.
• Maintained store cleanliness, equipment upkeep, and compliance with health and safety regulations.
• Planned promotions and implemented customer engagement initiatives to increase repeat business and sales.
• Adapted quickly to changing business needs while maintaining operational efficiency in a fast-paced environment.
• Developed leadership, problem-solving, and decision-making skills through hands-on management of all aspects of the business.

Diploma in Professional Culinary Arts in Culinary Arts – Pankaj Bhadouria Culinary Academy, Lucknow (2023-03 – 2023-03)

Master Of Commerce in Commerce – Jagran College of Arts, Science and Commerce, Kanpur (2022-01 – 2023-12)

Bachelor Of Commerce in Commerce – Jagran College of Arts, Science and Commerce, Kanpur (2020-01 – 2021-12)

Intermediate in General Studies – KDMA INTERNATIONAL, Kanpur (2015-01 – 2017-12)