Susama Rout

A competent and dynamic techno commercial professional with nearly 8.5 years of rich experience across Supply Chain & Order Management, Production Planning & Control (PPC), MIS, Logistics Operations, and Control Room management. Strong domain and functional expertise in Production Planning, Order Management, MIS, and SAP support for PP, SD, MM, PM, and QM modules, ensuring accurate data handling and smooth system operations. Proven experience in end-to-end order processing, including order booking, rebooking, quantity amendments, and backup orders, aligned with customer requirements and production planning.

Proven ability to coordinate with Sales, Production, Supply Chain, Logistics, vendors, and shop-floor teams to ensure smooth operations, timely dispatches, and on-time delivery. Experienced in manpower planning, workforce deployment, resource utilization, work scheduling, and training coordination to enhance productivity, efficiency, and value addition to the organization. Hands-on exposure to logistics operations, raw material handling, equipment health monitoring, and safety & environmental compliance, particularly in industrial operations such as Coal Washery Circuits, Daybin, Iron & Coal Circuit, and feeding Systems.

Strong problem-solving and leadership abilities with experience in team building, in-process inspections, quality control, and operational risk mitigation. Adept at preparing and analyzing daily, weekly, and monthly MIS reports, monitoring KPIs, and providing management updates to support informed decision-making and continuous improvement.

Associate Manager - Jindal Stainless Limited - Corporate office, Gurgaon

(2025-06)

Supply chain Management

• Customer Service & Order Management professional with strong experience in managing end-to-end order booking, rebooking, quantity amendments, and backup orders in line with customer requirements and production planning.
• Served as a key liaison between customers and internal teams, ensuring smooth communication and seamless execution throughout the order-to-delivery process.
• Coordinated closely with Sales, Production, Logistics, and Supply Chain teams to track orders, resolve discrepancies, obtain revised POH approvals, and ensure timely dispatch and on-time delivery.
• Reviewed order requests received via email, verified necessary approvals, and ensured accuracy of pricing, charges, and order terms before processing orders in the ERP system.
• Hands-on experience in handling backup order processing (ZREP, ZSTO, ZDTD, ZPRC, ZORD) based on inputs from Key Account Managers, ensuring timely approvals and execution.
• Monitored order schedules, dispatch timelines, and delivery documentation to ensure compliance with internal SLAs and customer expectations.
• Managed customer complaints and queries with a solution-oriented approach, contributing to improved customer satisfaction, retention, and long-term business relationships.
• Preparing daily, weekly, and monthly MIS reports related to order status, dispatches, customer feedback, and performance metrics.
• Provided regular updates to senior management on customer service performance, delivery exceptions, and operational challenges, supporting continuous process improvement.
• Executed yard allocation and OBD creation as per sales communication, while managing MTA allocation on FIFO basis to support efficient dispatch planning.
• Monitored order schedules, dispatch timelines, and delivery status to ensure adherence to internal SLAs and customer delivery commitments.
• Maintained high data accuracy in ERP systems by updating customer orders, inventory movements, delivery schedules, and billing information.
• Prepared and analyzed MIS reports including yard stock, MOU performance, order status, and operational metrics for management review.
• Coordinated with Sales, Plant PPC, and Logistics teams to ensure timely fulfillment of monthly MOU commitments for eligible customers.

Associate Engineer - Tata Steel Limited - Meramandali, RMHS & RMPP

(2022-11 - 2025-05)

Logistic Operation

• Skilled operations professional with experience in production, quality control, safety, environment compliance, and team morale enhancement in Coal Washery, Circuit, Daybin & Iron Circuit & feeding systems.
• Managed production reports, ABP, feed loss & delay analysis; achieved monthly targets.
• Improved running hours, reduced delays, and maintained bunker health.
• Delivered quality material as per customer specs; ensured proper size of coal/iron for DRI.
• Monitored moisture, oversize tracking, and screen inspection.
• Ensured scrap removal, sealed chutes, working DFDS, and 3S compliance.
• Signed MOU, SLA, COAs; ensured timely customer delivery.
• Achieved zero FAC/LTI; ensured equipment safety, E-permit usage, and regular audits.
• Conducted training to all new joiners, safety campaigns, and housekeeping drives.
• Improved morale through restroom facilities, training, Kaizen, SGA circle & recognition programs.
• Leading and monitoring Control Room as Control Room Operation in charge.
• Departmental POSH & Ethics Coordinator.
• Preparing PR and PO of Operations and follow up.

Assistant Engineer - Jindal Stainless - Jajpur Road

(2017-06 - 2022-11)

Customer Supply Management - Stainless Steel Flat Products Finished Goods Planning, and in charge of Management Information System (MIS) Team and a team member of Order Management

• Doing Planning of Stainless-Steel Flat Products.
• Planning and Execution of all orders by WIP mapping starting from casting to FG allocation stage to achieve sales dispatch target.
• Doing Fresh Order review for Planning and POP (Pending order position) cleaning.
• Maintaining OTIF above 95%.
• Doing Planning of Stainless Steel flat finished goods.
• Looking after Production Planning and allocation of finishing lines of Plants and Service centers across 7 Subcontracting vendors.
• Sending material on Job work to service Centers.
• Day to day doing and monitoring FG production, Allocation of all Service Centers.
• Controlling and analyzing of daily, monthly Reports, preparation of production plan.
• Doing FG Stock review and allocation every day to minimize our FG Inventory Level.
• JSL Service Centre handling and meet required production target.
• Ensure daily production as per plan/requirement of customers.
• Delivery of material as per customer required delivery date.
• Reconciliation of material availability at SC w.r.t order position on weekly basis.
• Leading the MIS Team (MIS In charge) of Department.
• Preparing FG Analysis segment wise with daily working effort to achieve the budgeted target figures of Prime, NCO, and Seconds on weekly basis.
• Preparing all departmental PPTs.
• Updating and monitoring all IMS internal & External Audit documents.
• Updating and Monitoring CSM Objective and KPI and departmental objective on monthly basis & updating MRM.
• Updating information regarding Hold like order balance, opening next month order, stock lot/MTA/MTO status.
• Preparing the stainless-Steel master Summary Report in daily basis related to all data.
• Doing PGI (Post good issue) of all Job work scrap and RILP of all 7 service centers.

B.Tech - Mechanical Engineering - BPUT Maharaja Institute of Technology (2021-01)

Diploma - Mechanical Engineering - SCTEVT Govt Polytechnic (2017-06)