Sushma Bendre

Order Management, Enter STO, procure material from Overseas plant manage intercompany transactions.

 Coordinate with overseas team for STO PGI dates & close follow up with EXIM team.

 AR Aging, receivables follow ups, Proforma Invoices, Deliveries, Sales support, Manage customer orders,

queries, cases.

 Working within the larger Customer Service team to support colleagues locally and internationally where needed.

 Share Order Books to customer & follow up to release it for dispatch.

 Generation and circulation of business sales reports, MIS reports covering all financial parameters of respective segments & divisions.

 Having excellent knowledge of SAP, SharePoint, Power bi and with a high customer focus, identify and resolve issues proactively and help the customers and colleagues to efficiently manage requirements.

 Handling all Logistics Request with all internal & external stake holders and global production sites.

 Responsible for customer, sales, warehouse, logistics, finance, and fulfillment for order delivery as per agreed PO terms Support front line sales team in enabling improved service & efficiency.

 Handling import, Hi-sea sale orders from customers. Responsible for creating new customer accounts and upkeep of business database in SAP Order Follow-up with Partners and sales as per open opportunity.

11yers of experience in customer service representative and order management sales support

Bachelor degree in Commerce with Project Management certification from Google.