Susmita Ghosh
Medical Billing and Insurance Verification Specialist
Talent
KolkataMember since July 3, 2026
Insurance VerificationMedical BillingCustomer Support
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Insurance VerificationMedical BillingCustomer Support
About
A motivated and detail-oriented individual seeking a professional role where I can apply my skills, contribute to the organization's success, and grow within a dynamic work environment.
Experience
Medical Billing and Insurance Verification Specialist - Sun Knowledge Services Inc.
(2022-11 - 2026-05)
- Verified patient insurance coverage and benefits with providers.
- Processed medical billing and resolved claim discrepancies.
- Communicated with insurance companies to ensure accurate claim submission.
Customer Support Executive - Tech Mahindra
(2019-09 - 2021-05)
- Provided high-quality customer service by resolving complex queries via Call and email.
- Consistently met and exceeded performance targets for customer satisfaction and call quality.
Customer Care Executive - Concentrix
(2018-02 - 2019-02)
- Handled high volumes of customer inquiries while maintaining a professional attitude.
- Assisted customers with troubleshooting and guided them through service processes.
Education
B.Sc. (Hons) - Food and Nutrition - Sarojini Naidu College For Women (West Bengal State University) (2018)
Higher Secondary - Dum Dum Motijheel Girls' High School (W.B.C.H.S.E) (2015)
Secondary - Dum Dum Motijheel Girls' High School (W.B.B.S.E) (2013)
