Sajid Alam

Detail-oriented Billing Operations and Insurance Support Specialist with 5+ years of experience in billing operations, invoice review and validation, insurance binder processing, and discrepancy identification across international BFSI insurance portfolios at Tata Consultancy Services and Wipro. Proven record of processing 200+ billing transactions and insurance documents daily with a 99% accuracy rate, zero audit violations, and sub-1% error rate across all quarterly reviews. Skilled in reviewing and validating invoices, insurance binders, and spreadsheets — identifying discrepancies, escalating inconsistencies, and ensuring accurate, audit-ready documentation at all times.

Holds a TALLY CFA certification in accounting principles and financial operations. Experienced in night shift and international time zone operations (UK and US clients). Fully equipped for work from home with a dedicated setup, high-speed internet, and a proven track record of productivity and accuracy in remote environments.

Analyst — Billing Operations and Insurance Support - Tata Consultancy Services Ltd. (TCS) - New Town, Kolkata, West Bengal

(2023-03)

BFSI Insurance Operations | UK and US Client Portfolio | Night Shift

• Reviewed and validated 200+ insurance invoices, policy binders, and billing spreadsheets daily — identified discrepancies and ensured 99% accuracy across all quarterly billing audits
• Processed end-to-end billing operations including invoice preparation, binder validation, payment reconciliation, and account updates — maintaining zero compliance violations, SLA adherence above 97%, and producing MIS reports and audit-ready documentation every period
• Identified and resolved billing discrepancies and invoice inconsistencies via CRM and PMS mainframe — root-cause analysis and coordinated corrections reduced billing errors by 30% year-over-year

Senior Associate — Billing Inquiry Support and Accounting Operations - Wipro Ltd. - Sector V, Bidhannagar, Kolkata, West Bengal

(2020-12 - 2023-03)

International B2B Billing Operations | Accounting Support | Night Shift

• Handled 150+ billing inquiries and accounting support requests weekly — reviewed invoices, validated billing data, and resolved discrepancies for international B2B accounts across 10 consecutive quarters
• Executed invoice validation, spreadsheet reconciliation, and insurance document processing for client onboarding workflows — maintained 100% compliance with financial accuracy and documentation standards
• Applied analytical skills to identify and resolve billing discrepancies — investigated root causes, flagged inconsistencies, and ensured accurate documentation with an 85%+ first-contact resolution rate

Associate — Billing and Order Operations Support (Contract) - SPS Consultancy Services - Kolkata, West Bengal

(2020-09 - 2020-12)

E-Commerce Billing and Documentation Support

• Processed billing updates, order documentation, and refund validation — maintained accurate records with 90% accuracy score and 35% reduction in billing escalations within 30 days

Bachelor of Science - Mathematics and Statistics - The University of Burdwan (2016 - 2019)