Suvankar Dutta

Customer-centric professional with a strong background in customer service, sales, administrative support, and customer service. Proven ability to resolve complex inquiries efficiently, meet sales targets, maintain brand standards, and manage high-volume workflows with accuracy. Seeking a Customer Support or Sales role to deliver exceptional service, build user trust, and contribute to team operational success.

Customer Experience Specialist – Chat Sales Process at ETech Global Services (2026-07 – 2026-08)

• Assisted customers through chat by understanding their needs and recommending suitable Verizon Wireless products, plans, and services.
• Engaged with prospective and existing customers to identify sales opportunities and provide relevant product solutions.
• Explained product features, pricing, plans, offers, and benefits clearly to help customers make informed purchase decisions.
• Used effective probing questions, persuasive communication, and objection-handling techniques to drive sales conversions.
• Worked toward achieving sales and performance targets while maintaining a positive customer experience.
• Handled multiple chat conversations efficiently while maintaining accuracy, professionalism, and response quality.
• Maintained accurate records of customer interactions and sales activities using internal systems and CRM tools.
• Followed company policies, sales processes, quality guidelines, and compliance requirements.
• Collaborated with team members and supervisors to improve sales performance and customer satisfaction.
• Developed strong skills in written communication, sales, upselling, customer engagement, problem-solving, multitasking, and time management.

VCS Associate – Chat Process at Amazon (2025-09 – 2025-12)

• Provided customer support via live chat, addressing inquiries related to orders, returns, refunds, and account issues.
• Resolved customer complaints and disputes with accuracy and empathy, ensuring high customer satisfaction scores.
• Used internal tools and knowledge base resources to research issues and provide accurate, timely resolutions.
• Maintained productivity and quality standards while handling multiple concurrent chat conversations.
• Escalated complex cases appropriately in accordance with company policies and procedures.

Office Assistant at Mozaik Architect – Kolkata (2023-04 – 2024-06)

• Managed incoming phone calls, emails, and general office inquiries, ensuring timely communication and proper routing to the concerned person or department.
• Assisted with day-to-day administrative and clerical activities to support smooth office operations.
• Maintained and organized physical and digital files, documents, and office records for easy access and retrieval.
• Performed data entry and document-related tasks with accuracy and attention to detail.
• Handled photocopying, printing, scanning, and other documentation requirements for office staff.
• Assisted employees and management with various administrative tasks as required.
• Coordinated with team members to ensure timely completion of daily office activities.
• Maintained a professional, organized, and efficient work environment.
• Developed strong communication, time-management, organizational, and multitasking skills.

BBA – Amity Online University, Noida (2026)

12th – Purushottam Bhagchandka Academic School, Kolkata (2021)

10th – Purushottam Bhagchandka Academic School, Kolkata (2019)