Swagata Banerjee
Care Coordinator in Service Excellence Department
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About
I want to excel in this field with hardwork, perseverance and dedication Compassionate Care Coordinator with comprehensive experience in managing patient care plans and liaising with healthcare professionals to ensure optimal outcomes. Expertise in coordinating resources, streamlining processes, and maintaining accurate records to support patient recovery and wellbeing. Strong communicator with talent for building trust and rapport with patients and their families.
Consistently delivers high-quality care while maintaining compliance with all regulatory standards.
Experience
Care Coordinator in Service Excellence Department - R N TAGORE HOSPITAL - Kolkata, West Bengal
(2021-10)
As a Service Excellence staff in a hospital, I likely focused on enhancing patient experiences.
- Improved patient satisfaction scores through feedback collection and service improvements
- Streamlined processes to reduce patient wait times
- Collaborated with clinical teams to address patient concern
- Implemented patientcentric initiatives, such as patient feedback systems or family support programs
- Analysed patient feedback data to identify areas for improvement In the Department of 'Operations' CDCK KIDNEY CARE - RUBY GENERAL HOSPITAL - Kolkata
(2019-07 - 2019-08)
In Patient Service Department - AMRI HOSPITALS - Dhakuria
(2019-01 - 2019-03)
M.R. BANGUR HOSPITAL
(2018-10 - 2018-10)
Education
Post graduate diploma - Human Resources Management - St. Xavier's college, Kolkata, WB (2025)
Master - Hospital Administration - NSHM College of Management & Technology, Kolkata (2020-01 - 2020-01)
Bachelor - English(Hons) - Charuchandra college (2018-01)
WBCHSE (XII) - Science - Swami Pranabananda Vidyapith (2015-01)
WBBSE (X) - Eng, Maths, Bengali, sci - Swami Pranabananda Vidyapith (2013-01)
