Swapna

Results-driven Senior Process Executive with 9+ years of experience in data quality operations, keyword analysis, and technical process management. Proven expertise in BigQuery, JSON validation, Linux-based troubleshooting, and cross-functional collaboration. Track record of improving project health metrics, driving quality compliance, and mentoring teams.

Senior Process Executive - Cognizant Solution Pvt. Ltd.

(2022-10 - 2026-07)

• Validate and test JSON tools to ensure data integrity and compliance with technical standards.
• Develop and execute unit test cases, reducing defect leakage in downstream processes.
• Troubleshoot technical issues leveraging BigQuery, Linux, and JSON file analysis, achieving faster issue resolution.
• Identify and escalate potential risks to leads, driving proactive mitigation strategies.
• Collaborate with partners via Salesforce CRM, ensuring seamless communication and accountability.
• Rework code based on code-review feedback and defect findings from unit-casing and testing cycles.

Senior Process Executive - Accenture Solutions

(2017-05 - 2022-08)

• Led Keyword searching and landing page quality review for merchant-provided content, ensured policy adherence and reduced violation rates.
• Served as day-to-day client liaison, maintaining project health and proactively resolving quality bottlenecks.
• Monitored dashboard reports and key reporting tools to track KPIs and drive data-informed decisions.
• Managed process development timelines and organized team-building activities to improve cohesion.
• Rapidly adopted new technical concepts and deployed them effectively to boost team productivity.

Process Executive - GlobalLogic

(2016-05 - 2017-04)

• Reviewed and analyzed product listing advertisements on Google Shopping, applied policy-based decision-making to ad approval/rejection.
• Generated weekly and monthly client reports covering all major campaign metrics.
• Supported process development and timeline management, contributing to consistent delivery outcomes.

Bachelor of Technology (2010-08 - 2013-05)

Diploma (2007-04 - 2010-05)

SSC (2006-04 - 2007-05)