Swapnil Arune

To be an efficient member of the team and work for the overall development of the organization, in an environment where my knowledge, abilities, and educational qualifications are fully utilized.

Engineer – EUC at Team Lease Services Ltd (2020-02 – 2026-06)

Assist senior IT management in developing and implementing IT strategies while tracking and logging all support calls per shift.

• Identify, record, and collaborate with management to proactively revise operational procedures and tools to improve customer satisfaction.
• Manage IT assets using BMC Client IT Assets Tool Management Console.
• Manage, monitor, review, and update procedural documentation, work instructions, and Standard Operating Procedures (SOPs).
• Maintain testing artifacts including test plans and requirement specifications.
• Lead team providing telephone and online support to users; monitor calls to ensure technical quality and excellent customer service delivery.
• Coordinate timely repairs of PC computer equipment covered by third-party vendor maintenance agreements.

Engineer – EUS at Microland Limited (2019-11 – 2020-01)

Handled daily technical support activities covering desktop support, network, and server management for 700+ users in an E-commerce environment.

• Diagnosed and resolved laptop/desktop hardware and software issues, local/network printers, and cloud printing.
• Mounted server racks with structured cabling, switches, AP controllers, and firewalls.
• Configured network folder and file sharing with appropriate user permissions.
• Managed user support tickets via ZenDesk My Ticket Tool, IBM BigFix Tool, and BMC Client Management Console.
• Performed assembly and disassembly of desktop PCs and laptops.

B.Sc. in IT – Laxman Devram Sonawane College (2015 – 2017)

H.S.C in 12th – Mumbai University (2013 – 2014)

S.S.C in 10th – Mumbai University (2011 – 2012)