Swapnil Garg

Network Operations & Connectivity Engineer with 2.5+ years of experience supporting global enterprise WAN, SD-WAN, and IP network environments across 24×7 Mission Control and NOC operations. Experienced in Layer 1/Layer 2 troubleshooting, BGP monitoring, IP reachability validation, incident management, network diagnostics, and SLA-driven service restoration. Proficient with ServiceNow, Jira, Cisco technologies, SD-WAN, and enterprise connectivity operations.

Recognised for managing high-volume incidents while minimising MTTR and maintaining operational excellence across enterprise network environments.

Jr. Connectivity Engineer Sept 2025 to Present

Open Systems Noida, India

• Support enterprise WAN and SD-WAN infrastructure in a 24×7 rotational Mission Control (MC) environment,

proactively monitoring network health, analyzing alarms, and performing Layer 1/Layer 2 troubleshooting to restore services within SLA targets.

• Resolve 100+ network support tickets weekly across incident, maintenance, and service request queues using

ServiceNow and Jira, ensuring timely fault isolation, incident resolution, and SLA compliance.

• Perform link testing, circuit validation, interface verification, and patching checks to support service activation and post-restoration verification.
• Troubleshoot enterprise connectivity using Ping, Traceroute, TCPing, and Nslookup to validate IP reachability, DNS resolution, latency, packet loss, routing paths, and BGP session health.
• Utilise the internal Mission Control platform and SSH (where applicable) to monitor network health, validate connectivity, and support incident resolution.
• Collaborate with ISP providers, Engineering teams, and customer technical contacts to coordinate technical escalations, restore enterprise connectivity, and minimize service impact.

Service Reliability Engineer Nov 2023 to Sept 2025

BT Group Gurugram, India

• Supported global enterprise WAN infrastructure within a 24×7 NOC environment, ensuring high network availability and SLA compliance.
• Performed Layer 1–Layer 3 network troubleshooting across Cisco routing & switching, BGP, OSPF, TCP/IP, and

SD-WAN environments.

• Managed 50+ weekly incidents, reducing MTTR by 50% through effective troubleshooting and cross-functional coordination.
• Utilised SolarWinds and ServiceNow for network monitoring, incident lifecycle management, and root cause analysis.
• Collaborated with global engineering teams on configuration changes, maintenance activities, and critical incident resolution.

Master of Business Administration (MBA) – IT Management 2024 - 2026

Amity University Noida

Bachelors of Computer Applications 2020 - 2023

Amity University Noida