Swarnika Thakur

To work with full dedication and honesty to achieve the goal for development of organization and self. and career want to be well learn with hotel industry and also want to be learn to team.

Customer Service Executive - Expedia Process - IGT Solutions

• Handling Expedia customer queries via calls and emails
• Assisting customers with booking issues, cancellations, modifications, and travel-related concerns
• Processing refunds as per company policy and customer eligibility
• Ensuring timely resolution and maintaining customer satisfaction
• Following SOPs and maintaining proper documentation of customer interactions

Customer Service Executive - Amazon Process - Cognizant

Experience: 1 Year

• Handled Amazon customer queries through inbound calls
• Assisted customers with orders, delivery issues, returns, replacements, and refunds
• Provided accurate solutions as per Amazon policies and ensured customer satisfaction
• Maintained proper documentation and followed process guidelines

High School - Hindi, English, Maths, Science, Social Science - CBSE Board

Intermediate - English Core, App/Commercial Art, India-Tourist Destination, Travel Trade Management - CBSE Board

Bachelor of Arts - Arts - Delhi University

Diploma - Modern Office Management - IPW Polytechnic for Women