Swathi Garje

Senior Program and Product Manager with 10+ years of experience leading enterprise-scale software delivery programs, digital transformation initiatives, and platform modernization engagements across global clients in cloud and on-premise environments. Proven expertise in driving enterprise product delivery, stakeholder governance, Agile transformation, and large-scale technology programs across ERP, payments, cloud infrastructure, and IT service management domains. Experienced in Product Management for AI/ML-enabled digital transformation initiatives and enterprise platform modernization programs.

Skilled in defining product vision, roadmap, MVP strategy, stakeholder alignment, and customer-centric technology solutions. Strong understanding of Machine Learning, Generative AI, predictive analytics, automation, recommendation systems, and data-driven product development. Demonstrated ability to collaborate with engineering, architecture, DevOps, data science, and business stakeholders to deliver scalable solutions, cloud modernization, and SaaS transformation programs.

Adept at leading cross-functional global teams, managing delivery governance, and driving measurable business outcomes.

Program & Product Manager — ERP (Deltek Maconomy) | Ramboll (Global) - Tata Consultancy Services (TCS) - Global

(2025-08)

• Own end-to-end Product delivery of a global on-premise Deltek Maconomy ERP rollout, governing scope, milestones, dependencies, and budget across multi-country workstreams in co-ordination with Deltek vendor.
• Lead RFI/RFP, PoC, and UAT cycles for new global SaaS and cloud solutions, ensuring alignment with business requirements and predictable go-live outcomes.
• Drive Agile ceremonies including daily scrum, sprint planning, stakeholder reviews, and delivery governance across support and development teams.
• Collaborate with cross-functional stakeholders to modernize enterprise delivery platforms and improve operational efficiency.
• Manage vendor invoicing, procure-to-pay (Basware), and contract/PO governance across multiple geographies, strengthening compliance and cost control.
• Implementation or working closely to move Rydoo few modules on AI implementation to automate the vendor process and working closely in migration also.
• Deliver on-site training to global stakeholders at go-live, accelerating adoption and reducing post-launch incidents.
• Led Product Management for AI/ML-enabled digital transformation and enterprise platform modernization initiatives across business functions.
• Defined product vision, strategic roadmap, and MVP execution plans aligned with organizational goals and customer needs.
• Collaborated with cross-functional stakeholders including engineering, data science, business teams, and executive leadership to drive product strategy and delivery.
• Designed and delivered customer-centric technology solutions leveraging Machine Learning, Generative AI, predictive analytics, intelligent automation, and recommendation systems.
• Managed end-to-end product lifecycle from ideation, requirements gathering, prioritization, and execution through launch and continuous optimization.
• Applied data-driven product development methodologies to improve business outcomes, user engagement, operational efficiency, and decision-making.
• Identified market opportunities, translated business problems into scalable AI-powered solutions, and ensured alignment with enterprise transformation objectives.
• Worked closely with AI/ML teams to define use cases, model integration strategies, performance metrics, governance, and adoption frameworks.
• Drove innovation initiatives focused on automation, personalization, conversational AI, and intelligent enterprise platforms.
• Established product success metrics, monitored KPIs, and leveraged analytics insights for continuous product enhancement and value realization.

Program Manager — Cloud Infrastructure Unit | Planet Payment, London, UK - Tata Consultancy Services (TCS) - London, UK

(2023-05 - 2025-07)

• Delivered enterprise IT service management and digital transformation programs aligned to MSA commitments across distributed global teams.
• Acted as primary project owner for enterprise customers, leading structured status reviews, stakeholder alignment forums, and escalation governance.
• Designed and implemented service delivery process improvements that increased SLA adherence and reduced delivery exceptions.
• Contributed to platform modernization initiatives involving cloud migration, operational transformation, and enterprise service optimization.
• Maintained project documentation to internal quality standards, strengthening audit readiness and governance maturity.

Project Manager — Marketing, Sales & Solutioning | TCS Internal, London - Tata Consultancy Services (TCS) - London

(2022-10 - 2023-04)

• Defined delivery plans, resources, and phased schedules for large-scale solutioning initiatives.
• Managed end-to-end project lifecycle from procurement through commissioning while coordinating across procurement, architecture, and technical stakeholders.
• Supported strategic initiatives involving customer-centric solutions, technology modernization, and enterprise transformation.

Operations Manager | OP Financial Group (Finland), Bengaluru - Tata Consultancy Services (TCS) - Bengaluru

(2018-09 - 2022-09)

• Led a 30-member onshore command-center team across two reporting managers, delivering managed services aligned to contractual SLAs and governance standards.
• Drove public, hybrid, and private cloud migration workstreams, facilitating Move Group meetings, tracking server migration status, and reporting outcomes to enterprise stakeholders.
• Collaborated with engineering and infrastructure teams to support cloud transformation and platform modernization initiatives.
• Established structured communication protocols across leadership and operational teams, reducing delivery risks and improving coordination.
• Owned process billing, continuous improvement, and contractual goal tracking against client-agreed protocols.

Transition Manager | Aviva Health Insurance, Bengaluru - Tata Consultancy Services (TCS) - Bengaluru

(2017-07 - 2018-08)

• Managed release, environment, change, and deploy management for a regulated insurance platform.
• Coordinated with WIPRO and TCS delivery teams to support enterprise platform transformation and testing governance.
• Authored implementation plans and led testing governance using Selenium, Splunk, AppDynamics, and Fuse for monitoring and reporting.
• Worked closely with business stakeholders to translate testing requirements and Jira-logged defects into prioritized resolution plans.

Global Incident Leader & Problem Manager | Nielsen, Bengaluru - Tata Consultancy Services (TCS) - Bengaluru

(2015-11 - 2017-06)

• Led global incident and problem management initiatives, coordinating SMEs to resolve high-impact issues and reduce recurring incidents.
• Estimated cost, resources, and risks for solution implementation and operational improvements.
• Translated complex technical issues into clear business requirements, improving stakeholder alignment and decision-making.
• Supported continuous improvement initiatives and enterprise operational transformation programs.

Application Support Engineer - Unisys India Pvt Ltd (Baxter account)

(2013-02 - 2015-10)

MAC iOS Support Engineer - Infinite Computer Solutions

(2011-10 - 2013-01)

B.Tech - Computer Science - India (2015)

Diploma - CSI Goodwill Polytechnic (2011)