Surya Chouhan

Technical Program Manager with 18+ years of experience leading large-scale cross-functional programs across global teams, specializing in AI-enabled platforms, product launches, and digital transformation.

Senior Engineering Manager - Zinnia Digital Service LLP - Bengaluru

(2024-09)

• Managed 5+ strategic correspondence transformation initiatives spanning workflow automation, document generation, orchestration and carrier standardization
• Led quarterly business reviews (QBRs) for leadership (CEO, CTO, CPO), aligning 5+ teams on strategic priorities and improving delivery predictability by 25%
• Established program governance frameworks (RAID logs, sprint tracking, release cadence), improving on-time delivery from 70% → 95%
• Driving engineering operational excellence, including resource planning, OKRs, and execution rhythms, to improve team scalability, incident reduction and delivery efficiency
• Partnering with leadership to define strategic initiatives and execution frameworks across engineering teams

Agile Project Manager (Mobile Banking) - HDFC Bank - Bengaluru

(2023-04 - 2024-09)

Managed cross-functional technical programs across Product, Engineering, Security, and Compliance at HDFC Bank, delivering mobile platform features impacting 1M+ users.

• Owned release planning, sprint execution, and production launches, improving release cycle efficiency by 20%
• Identified and mitigated technical and regulatory risks, ensuring 100% compliance with RBI guidelines
• Drove trade-off discussions between engineering constraints and product timelines

Technical Program Manager (Staff) - Twilio Inc - Bengaluru

(2021-05 - 2023-02)

• Led end-to-end technical program delivery across 8+ cross-functional engineering teams (60+ engineers), from planning, design, execution to production launch, achieving 98% milestone adherence
• Partnered with engineering leadership at Twilio to define technical roadmaps, manage dependencies, and mitigate risks across distributed systems
• Established program governance (RAID, sprint tracking, release cadence) improving delivery predictability and reducing execution risk

Lead Business Analyst - Epsilon - Bengaluru

(2016-06 - 2021-04)

• Led CRM and loyalty program initiatives, delivering 5+ customer engagement projects across global clients from planning, design, execution till launch
• Designed PII masking solutions, enabling secure data ingestion and improving client data-sharing adoption by ~100%
• Coordinated cross-functional teams across Epsilon, Middleware, and Salesforce Marketing Cloud, resolving data dependencies and ensuring seamless campaign execution
• Optimized loyalty campaigns to resolve offer conflicts, ensuring zero customer complaints and consistent user experience

Assistant Manager - HSBC Electronic Data Processing - Bengaluru

(2014-03 - 2016-06)

• Led cross-border project transition from Shanghai to India (APAC region), ensuring 100% business continuity and seamless collaboration with global stakeholders
• Developed functional specifications and partnered with engineering teams, reducing rework and post-release defects by 30%
• Managed end-to-end change lifecycle from requirement gathering to production release

Senior Engineer - AXA Technologies - Bengaluru

(2010-08 - 2014-03)

• Led transition of SEPA DD regulatory project from Belgium to India, ensuring 100% compliance and zero business disruption
• Improved requirement clarity through gap analysis and traceability, reducing rework by 25%
• Supported QA testing, improving release quality and defect detection

Earlier Roles - CSC, Satyam Computers - Hyderabad

(2007-10 - 2010-08)

• Served as the primary point of contact across development, QA, and business teams, improving issue resolution turnaround time by 15–20%
• Designed and reviewed test scenarios and test cases, improving test coverage and reducing post-release defects
• Developed and supported mainframe applications, ensuring SDLC/STLC compliance and reliable system performance
• Conducted code reviews and testing, improving defect detection by ~20% and overall release quality

Post-Graduation Diploma - International Business - Symbiosis International University (2009-10 - 2011-07)

Bachelor of Engineering - Electricals and Electronics - Shri Ram Institute of Technology, RGPV University (2003-07 - 2007-05)