Swathy B

Junior CRM

ChennaiMember since July 17, 2025

Communication SkillsTeam managementWork EthicCritical thinking

About

Proven track record in enhancing client engagement and satisfaction at Golden Rock Granites Pvt. Ltd., showcasing exceptional communication skills and skill with CRM tools. Spearheaded team management initiatives, leading to significant improvements in operational efficiency. Renowned for critical thinking and a meticulous work ethic, consistently delivering beyond expectations.

Experience

Junior CRM - Golden Rock Granites Pvt Ltd. - Chennai, India

(2023-10)

Served as the primary contact for overseas clients (U.S., U.K., Germany, France), managing quote requests and order follow-ups and resolving queries and complaints.
Coordinated with internal teams, including CAD, to provide accurate drawings and quotes to clients.
Responded to client enquiries and complaints within 24 hours, ensuring high customer satisfaction.
Maintained and updated customer information in the system and generated management reports.
Supported strategies to enhance customer engagement and retention.
Collaborated with sales, marketing, and customer service teams to ensure seamless client service.
Assisted in draughting client outreach emails and creating presentations to support business development.
Supported the Chairman by coordinating meetings, managing calendars, and following up on emails for timely responses.

Assistant Manager - Vinisha Vision Advertising Agency - Chennai, India

(2022-06 - 2023-04)

Managed and maintained the MD's daily calendar, travel schedules, and high-level appointments.
Coordinated internal and external communications; draughted emails, reports, and meeting minutes.
Handled confidential files and business documents with discretion and accuracy.
Led a team, assigned tasks, and ensured timely completion of work.
Supervised staff and supported cross-departmental coordination.
Oversaw the recruitment and hiring process, including job postings, candidate screening, and interviews.
Communicated job roles, benefits, and company conditions to prospective hires.
Maintained up-to-date employee records and reports.
Coordinated communication with clients and vendors to support business operations.
Performed various administrative and operational tasks in support of executive leadership.

Senior Operation Executive - Phifer India Private Limited - Chennai, India

(2022-01 - 2022-06)

Supported Area Sales Managers in Bangalore, Hyderabad, Kochi, Chennai, and Delhi with daily coordination and follow-ups.
Assisted the Operational Manager with daily tasks and team coordination.
Assigned customer leads (received from the Customer Care team) to franchise partners, and followed up until order installation.
Coordinated with franchise partners and internal teams to ensure smooth order execution.
Worked with accounts and production teams to process and track orders.

Service Coordinator - Will Computers & Communications Pvt. Ltd. - Chennai, India

(2015-10 - 2018-08)

Monitored stock and followed up on dispatches from the warehouse to customers.
Sent marketing materials (brochures, catalogues, videos, and swatch cards) to franchise locations as needed.
Maintained task schedules in Google Sheets and updated customer information in the CRM system.
Logged and managed day-to-day customer complaints, ensuring timely response and resolution.
Assigned service calls to field engineers based on skill set and availability.
Maintained detailed records of engineer movements and call slips for internal tracking.
Prepared daily service reports and compiled monthly summaries for management review.
Coordinated with the customer care team to register and follow up on spare part requests.
Acted as the single point of contact for all ICF staff, ensuring clear communication and smooth coordination.
Consistently maintained a high level of customer satisfaction through efficient service handling.
Handled vendor coordination and invoice processing; followed up with the accounts team to ensure timely payments.