Swati Sharma

Dedicated educator with a proven track record in effective communication and collaboration. Skilled in developing tailored strategies to enhance student success through personalized instruction and impactful workshops.

Interviewer and Europe & Cyprus Visa Officer at Not specified (2022-08 – 2025-05)

Guided students in developing tailored interview content and assisted with visa applications and documentation.

• Guided students in developing tailored interview content for UK, USA, AUSTRALIA and EUROPE
• Assisted clients in compiling and submitting essential documentation throughout the process
• Coordinated with universities internationally to manage interviews and subsequent processes

Customer Service Representative at MY JIO CENTRE (2025-05 – 2026-02)

Provided customer support and managed client interactions and database systems.

• Respond to customer inquiries via calls, emails, or chat
• Provide accurate information about products, services, and policies
• Resolve issues in a timely and professional manner
• Keep records of customer interactions and transactions
• Update databases and CRM systems regularly
• Ensure all information is accurate and confidential

Bachelor of Arts in English Honours – Kurukshetra University (2017-07 – 2020-05)

Master of Arts in English – Kurukshetra University (2020-07 – 2022-05)

PhD in English – Maharishi Mullana Markandeshwar University (Deemed to be) (2024-08)