Swati Shilpa

HR Operations & HRIS Specialist with 7.6 years of comprehensive HR management experience in Hospitality and Financial Services organization. Expertise in HR automation, system implementation, payroll processing, compliance, and enhancing employee engagement. Successfully implemented and customized Zoho People, Zoho Payroll and Zoho Recruit at Bootstart Spaces, optimizing HR operations through automation and analytics.

Proficient in HR technologies including Zoho Suite, GreytHR and HROne with a strong focus on performance management and organizational development.

Senior HR Executive (Generalist Role) - Bootstart Spaces and Hospitality Pvt. Ltd.

(2022-03)

• Implemented Zoho People and Zoho recruit from scratch, automating attendance, payroll, and employee database management.
• Integrated Zia AI features in Zoho for performance tracking and recruitment insights.
• Designed and maintained the company's salary structure, including fixed and variable components.
• Developed and rolled out HR policies, onboarding modules, and appraisal frameworks.
• Managed end-to-end recruitment (including Campus Hiring, walk-ins, and lateral hiring) and handled complete joining formalities and employee records.
• Drove employee engagement initiatives, improving retention and workplace satisfaction.
• Processed full & final settlements, handled compliance audits, and ensured statutory adherence (PF, ESI, Gratuity).
• Partnered with leadership on organizational development and culture-building projects.
• Managed Bootstart's LinkedIn page, Post HR focused, industry blogs to enhance employer branding.

Senior Executive – HR & Training - Midland Microfin Ltd.

(2018-02 - 2020-04)

• Managed recruitment, onboarding, and employee relations for multiple business units.
• Handle monthly payroll inputs and compliance reporting.
• Assisted in conducting the annual appraisal cycle and formulating promotion & increment letters.
• Handled PF and ESIC registration, updates, and compliance — including adding employees and dependents in the ESIC portal and maintaining accurate monthly submissions.
• Conducted employee training programs, TNA (Training Needs Analysis), and performance feedback sessions.
• Implemented and reviewed HR policies aligning with business goals.
• Awarded Employee of the Year (2019) and Outstanding Performance (2020).

Executive – Area Head (Training) - Janalakshmi Financial Services (Now Jana Small Finance Bank)

(2016-06 - 2017-12)

• Managed recruitment, onboarding, and employee relations for multiple business units.
• Handle monthly payroll inputs and compliance reporting.
• Assisted in conducting the annual appraisal cycle and formulating promotion & increment letters.
• Led a team of 25 across 5 branches, overseeing sales, risk management, and training.
• Enhanced branch audit scores and improved productivity through training interventions.
• Utilized Salesforce CRM for operations and customer management.

MBA - HR & Finance - Galgotias College of Engineering & Technology, Greater Noida (2016-01)

BBA - Patna Women's College, Patna (2014-01)