Swati Singh

Banking & Customer Service Professional with experience in LEA Desk operations, Video KYC, and account management. Skilled in handling sensitive law enforcement cases, ensuring compliance, and delivering efficient customer support.

Customer Service Officer – LEA Desk - NSDL Payments Bank

(2024-07)

• Handle LEA desk operations and sensitive account cases
• Manage account opening, blocking & unblocking
• Coordinate with police for investigations
• Conduct Video KYC as per RBI guidelines

Team Leader - Imperative Business Venture

(2023-03 - 2024-06)

• Lead team and achieved KPIs
• Managed escalations and improved service quality

Assistant Manager – Accounts - Vedant Technology

• Training and reporting
• Backend operations support

BMS - Mumbai University (2019)

HSC (2016)

SSC (2014)