Swayam Singh

Handling customer queries through live chat support. Resolving customer issues and providing accurate information. Maintaining response quality and meeting company performance metrics.

Customer Support Associate (Chat Process – L4) at Startek (2025-11 – 2026-04)

• Handling customer queries through live chat support.
• Resolving customer issues and providing accurate information.
• Maintaining response quality and meeting company performance metrics.
• Assisting customers with service-related concerns in a professional manner.

Web Development Intern at Wayspire

• Developed and enhanced front end components using HTML, CSS, and JavaScript, focusing and visually appealing interfaces.
• Gains hands- on experience with Git and GitHub for version control, including managing code changes, collaborating with team members.

Bachelor of Technology in Computer Science Engineering – Kanpur Institute of Technology (2021 – 2025)

CBSE (Class XII) – Mary Gardiner's Convent School (2020 – 2021)

CBSE (Class X) – Mary Gardiner's Convent School (2018 – 2019)