Priya Toshniwal

Customer Support and Chat Associate with 4+ years of experience in travel, financial services, and customer engagement. Expertise in live chat support, booking assistance, refund processing, account management, complaint resolution, and delivering exceptional customer experiences.

Chat Associate - LE TRAVENUES TECHNOLOGY LIMITED (ixigo)

(2023-08 - 2024-12)

• Provide live chat support for train, flight, and hotel booking customers.
• Resolve web check-in, cancellation, refund, and payment-related queries.
• Guide customers with itineraries, travel routes, and booking modifications.
• Ensure prompt issue resolution while maintaining customer satisfaction.

Accounts Associate - Sutherland Global Services

(2022-06 - 2022-12)

• Handled customer interactions through web chat channels.
• Educated customers about products and services.
• Investigated customer issues and delivered effective solutions.

Sales Executive - Karvy Stock Broking Ltd

(2017-04 - 2018-03)

• Promoted financial products and acquired new clients.
• Managed HNI customer relationships and account activities.
• Monitored account transfers and maintained records.

CDS Executive - Franklin Templeton Investments

(2014-09 - 2016-01)

• Managed inbound shareholder enquiries regarding financial accounts.
• Assisted with transactions, account updates, and fund-related information.
• Provided high-quality customer service and issue resolution.

Bachelor of Commerce - Commerce - St. Joseph Degree and PG College Hyderabad