Sweta Mishra

Results-driven HR Recruiter and Business Operations Professional with 5+ years of experience spanning Talent Acquisition, End-to-End Recruitment, Customer Relationship Management, Digital Marketing Operations, and Banking & Insurance Processes. Proven expertise in full-lifecycle recruitment including candidate sourcing, screening, talent assessment, interview coordination, stakeholder management, and onboarding. Highly proficient in leveraging AI tools (ChatGPT, Google Gemini) to optimize recruitment workflows, job description crafting, and business process automation.

HR Recruiter / Talent Acquisition Specialist - HR & Operational Services - India

(2019-05)

• Managed end-to-end recruitment lifecycle for diverse operational, customer service, and technical positions across partner organizations.
• Utilized job portals (Naukri, LinkedIn, Indeed) and boolean search techniques to source, screen, and build strong talent pipelines.
• Conducted preliminary telephonic screening and behavioral interviews to evaluate candidate skills, cultural fit, and salary expectations.
• Coordinated interview schedules with hiring managers, facilitated feedback collection, and streamlined the candidate selection process.
• Prepared recruitment metrics, pipeline reports, and weekly talent acquisition dashboards using MS Excel and AI tools.
• Leveraged ChatGPT and Google Gemini for prompt-engineered job descriptions, candidate engagement emails, and interview questionnaire generation.

Operations Associate - Tata Consultancy Services (TCS) - India

(2018-10 - 2019-04)

• Managed customer support operations and email communications for Tata Capital, resolving complex service queries efficiently.
• Prepared daily team performance reports and MIS dashboards for senior management review.

Relationship Manager - Reliance Insurance - India

(2018-03 - 2018-09)

• Managed customer relationships and end-to-end insurance service operations, boosting client retention and satisfaction.

Ads Analyst (Digital Marketing Operations) - Accenture Pvt. Ltd. - India

(2016-06 - 2017-09)

• Reviewed digital advertisements to ensure strict compliance with global client policies and quality guidelines.
• Communicated key insights to advertisers, improving ad campaign performance and compliance rates.

Process Associate (BTFG) - Genpact - India

(2013-12 - 2015-10)

• Managed financial redemption transactions, workflow distribution, DPR preparation, and daily client reporting.

B.Com - Computer Applications - SNPG, Barkatullah University, Bhopal (2009 - 2012)

10th & 12th Standard - DAV Public School (2007 - 2009)