Swetha Gurram

Platform engineer with 12+ years designing distributed systems and cloud-native data platforms on AWS. Known for identifying high-leverage engineering problems where no prior solution exists, building principled platform-level solutions, and driving adoption across teams and organizations. At Asurion, designed and owned a contact center platform from a failing prototype to an enterprise system processing millions of events daily for 10K+ concurrent users.

Core expertise: event-driven architecture, distributed data systems, production ownership, and cross-team engineering influence.

Senior Software Engineer (promoted from Software Engineer) - Asurion

(2019-07 - 2026-04)

Platform Engineering & Architecture

• Identified root architectural failures — synchronous coupling single-region deployment — in a contact center platform collapsing under early production load; drove a full redesign under a one-month constraint, establishing an event-driven system that became the operational backbone processing millions of events daily for 10K+ concurrent enterprise users.
• Recognized that multiple engineering teams were independently building redundant integrations against the same contact center backend, degrading feature velocity across the org; designed a centralized GraphQL data platform (AWS AppSync) that eliminated duplicate service layers and was adopted as the single source of truth across multiple teams.
• Identified an architectural mismatch between DynamoDB's access patterns and the platform's growing time-series analytics requirements; led migration to TimescaleDB and introduced Redis pub/sub for near real-time dashboard updates, unlocking analytics and historical reporting the product team had not previously been able to deliver.
• Partnered with the DevOps team to design and implement a custom CloudFormation-based multi-region failover and disaster recovery architecture — AWS's native primitives were insufficient for enterprise client uptime SLAs — enabling the platform to meet availability guarantees required by enterprise contracts.
• Expanded platform scope systematically from a single operational dashboard to a full enterprise system — agent management, IVR configuration, real-time reporting, and shared backend services — by identifying and solving the highest-leverage operational bottleneck at each growth stage.
• Mentored 9+ engineers across multiple teams on distributed systems design, event-driven architecture, GraphQL, and production operations; led architecture reviews that shaped long-term platform direction.
• Drove ISO 27001 readiness across engineering teams: translated compliance requirements into actionable engineering tasks, coordinated penetration testing, and remediated infrastructure vulnerabilities including misconfigured Git access and unpatched systems.

Software Developer - ABC Supply

(2018-07 - 2019-02)

• Developed Spring Boot REST APIs; migrated enterprise applications from IBM WebSphere v7 to v8; integrated Okta SSO, modernizing authentication across internal applications.

Software Engineer - Capital One

(2017-01 - 2018-06)

• Built Node.js microservices for Amazon Connect on AWS; contributed to the team's first cloud-native contact center deployments, including POC-to-production transition.
• Advocated for adoption of Node.js over Java for backend services — a technical bet that shaped the team's long-term platform direction.

Senior IVR Developer - DTE Energy

(2014-10 - 2016-12)

• Built enterprise IVR systems using Java, VXML, and GRXML; developed foundational expertise in real-time, event-driven telephony systems and call-routing workflows at scale.

Java Developer - Abercrombie & Fitch

(2014-05 - 2014-09)

• Developed backend services and REST APIs in Java for enterprise POS systems.

Software Engineer - Infosys

(2010-06 - 2012-12)

• Built enterprise Java applications for Cisco and Avaya; developed business workflow and reporting solutions supporting large-scale enterprise operations.

M.S. - Computer & Information Sciences - University of Michigan-Dearborn (2013 - 2015)

B.Tech. - Electronics & Communication Engineering - JNTU (2006 - 2010)