Swetha S

Dedicated and customer-focused professional with experience in retail operations and customer handling, seeking a Customer Support / Voice Process role. Strong communication skills with the ability to resolve customer issues efficiently and deliver quality service.

Store In-Charge - FirstCry - Villupuram

(2022-06)

• Managed daily store operations and ensured smooth functioning
• Handled customer queries and provided effective solutions
• Led sales team to achieve targets and improve performance
• Managed inventory, stock control, and billing processes
• Trained and guided new employees
• Improved customer satisfaction through better service

Business Development Executive - IDBI Bank - Villupuram

(2025-08)

• Assisted customers with banking services and queries
• Handled documentation and data entry work
• Maintained records using MS Word and Excel
• Supported sales and customer engagement activities

B.Ed - Teacher Education - VPN college of teacher education (2026)

B.Sc - Zoology - Arignar Anna Government Arts College (2023)

12th Standard (2020)

10th Standard (2018)