Swthrtleo

Accomplished and results-oriented Finance Professional with over 12 years of progressive experience in Accounts Receivable Operations, Cash Flow Optimization, and Financial Process Transformation within global industry leaders such as Amazon and UPS. Demonstrated expertise in leading high-impact initiatives, including Kaizen projects, bank migrations, and automation rollouts, resulting in increased operational efficiency, error reduction, and improved SLA adherence. Renowned for delivering strategic insights through robust data analysis and KPI reporting, driving informed decision-making at the leadership level.

Adept at navigating complex financial environments, ensuring regulatory compliance (SOX, internal controls), and resolving high-value customer disputes with precision and professionalism. A certified Amazon Subject Matter Expert (SME) and Certified Trainer, with a proven ability to lead, mentor, and develop high-performing teams. Skilled in fostering cross-functional collaboration, building strong stakeholder relationships, and championing continuous improvement to align financial operations with broader business objectives.

Specialist | Manager at Amazon Development Centre India (2024-04 – Present)

Leading Accounts Receivable operations and financial process improvements

• Reduced outstanding balances, and improved SLA compliance by spearheading end-to-end accounts receivable processes to streamline credit application, and cash application functions
• Ensured smooth transitions, and data integrity by overseeing successful onboarding of new business processes, including major bank migrations and change management efforts
• Enhanced process transparency, and support audit-readiness by authoring, and updating comprehensive SOPs
• Drove process improvement initiatives that enhanced team efficiency and strengthened internal controls, contributing to more streamlined and compliant operations
• Identified payment trends, and provided actionable insights to senior leadership for improved financial planning and forecasting by conducting data analysis
• Supported strategic decision-making, and performance tracking by preparing monthly KPI dashboards and business health reports
• Ensured accurate and timely reporting of financial transactions, including credit approvals, payment allocations, and aged receivables resolution
• Implemented system enhancements that improved cash application efficiency and overall operational performance
• Ensured account reconciliation accuracy, and customer satisfaction by handling high-level customer escalations and resolving complex intercompany disputes
• Ensured closure of aged customer payments through effective dispute resolution techniques, including refunds, adjustments, and write-offs
• Ensured adherence to turnaround time requirements, and financial controls by overseeing multi-national payment processing
• Conducted regular bank reconciliations and managed payment allocations, thus contributing to accurate financial reporting
• Played a key role in supporting audits and ensuring compliance with internal controls and regulatory standards

Trainer at Amazon Development Centre India (2020-10 – 2023-12)

Training and development of finance operations team members

• Designed and delivered comprehensive onboarding training for new hires, covering company policies, tools, and key workflows
• Conducted regular process refresher sessions to reinforce best practices and reduce operational errors
• Created and maintained training materials, including SOPs, guides, and checklists for easy reference
• Monitored trainee progress and provided follow-up support through evaluations and feedback sessions

Co-Ordinator at UPS Logistics Pvt. Ltd (2014-02 – 2019-02)

Payment processing, reconciliation, reporting, audit support, and team leadership

• Managed preparation & reconciliation of bank statements to ensure accurate allocation and posting of customer payments
• Maintained correct ledger balances along with performing daily reconciliations across accounts receivable, accounts payable, and cash-on-delivery transactions
• Ensured seamless customer payment experience by handling direct debit transactions, and managing returns
• Investigated and resolved unidentified payments in collaboration with banking partners to improve payment accuracy
• Enhanced payment matching, and reduced open items by contacting customers via calls and emails to obtain remittance details for unapplied payments
• Processed customer refunds and payment adjustments in compliance with company policies, and customer requests
• Led monthly bank reconciliations and prepared comprehensive financial reports for executive leadership
• Created, and presented monthly Key Performance Indicators (KPIs) to support leadership decision-making
• Provided critical insights by identifying trends, recurring payment issues, and potential risks affecting collections and reporting
• Assisted with internal and external audits (including SOX and national audits) by providing necessary documentation and timely responses
• Ensured all financial activities aligned with compliance requirements and internal control standards
• Supported successful completion of internal, and external audits by ensuring timely provision of accurate documentation and maintenance of strict compliance with regulatory standards
• Trained, and mentored team members, ensuring process adherence and resolving escalations effectively
• Streamlined payment processes, and resolved discrepancies by collaborating with banking partners and internal departments
• Optimised workload distribution, and capacity planning to align with departmental objectives for improving team efficiency and performance
• Streamlined financial processes, and reinforced compliance across operations to enhance the overall efficiency of the accounts receivable function

PGDBA in Finance – MIT – SDE (2022 – 2022)

B.A. in English Majors – YCMOU (2013 – 2013)