SRE Lead at JPMC (2024-06 – Present)
Currently working in JPMC as SRE Lead. Worked for Platform SRE and work as a ICE and single member of the team as of now.
- Worked on designing monitoring tool based on Splunk, Datadog and Grafana as these are not directly useful due to logging
- Worked with multiple customers and understanding the needs for observability and providing solutions
- NFR reviews and proposes solutions as per SRE guidelines
- Blameless retrospection and RCA calls and DRI
- Involved in metrics creation and improving the SRE golden signals
SRE Manager at Falabella (2024-01 – 2024-06)
Manager role managing SRE team for Credit reports project. Technologies: SRE, Splunk, ServiceNow, Git, Java, Python, GCP, AWS, Cassandra, Datadog.
- Involved in managing all 2 teams and making sure to meet the expected goals are met
- Involved in SRE and Platform teams technically and people management for other teams
- Performance management, appraisal discussions of all the 6 reporters and guiding them as and when required
- Making sure that the platform / application is 100 % within the SLA
- Applying and implementing SRE principals and identifying any automations and implementing them and participating in design/bug-fix discussions
- Involving in change and release calls and making sure that we implement without any downtime
SRE Manager at Falabella (2022-06 – 2023-12)
SRE Manager handling 2 teams with 7 members in each team for Falabella (UY, AR, CL, MX, BR) project. Technologies: SRE, Splunk, ServiceNow, Git, Java, Python, GCP, AWS, Cassandra, Datadog.
- As a SRE Manager handling 2 teams with 7 members in each team and a total 14 member team
- SRE-Core-Devops and SRE-operations teams focusing on Devops and operations members
- Involved closely with Development teams and Devops teams, provide solutions and analyze / review the codes as required
- Involved in issue triage and identifying the solution for critical issues
- Work technically in Java and Dockers or kubernates as and when required
- Provide ongoing performance feedback, coaching, training and development
- Taking appropriate performance improvement action or administering appropriate discipline when employees do not meet performance standards or expectations
- Handle end user expectations by setting the right goals and ensuring best in class customer/employee experience through floor walks, focus groups, take data driven actions and handle escalations
- Weekly/Daily reviews with team members and Support functions by providing guidance and monitoring their job responsibilities
- Applying new technologies/ Processes to reduce tickets, simplifying the process through automation
- Incorporating performance driven culture in the team
- Collaborating well with domestic stakeholders and leaders
- Involving in leadership forums
Manager (M1) at Hitachi (2022-03 – 2022-06)
Manager (M1) role at Hitachi Vantara for RBI-SRE project. Technologies: SRE, Splunk, ServiceNow, Git, Java, Python, AWS, ELK.
- Stakeholder management, User experience focus, vendor management
- Incorporating performance driven culture in the team
- Provide ongoing performance feedback, coaching, training and development
- Taking appropriate performance improvement action or administering appropriate discipline when employees do not meet performance standards or expectations
- Weekly/Daily reviews with team members and Support functions by providing guidance and monitoring their job responsibilities
- Applying new technologies/ Processes to reduce tickets, simplifying the process through automation
- Collaborating well with domestic stakeholders and leaders
- Conduct user and employee focus groups
Senior Technical Lead at Gspann (2018-04 – 2022-03)
Senior Technical Lead at Gspann Technologies Inc. working on multiple projects including Kohl's eComm PE and Kohl's SRE.
Senior Technical Lead at Gspann (2018-04 – 2022-03)
Senior Technical Lead for Kohl's – eComm PE project. Technologies: Splunk, ServiceNow, Gitlab, Jira, Terraform UI, GCP, Java, Python, Jenkins, Jarvis, AWS.
- Taking care of Application support and Infrastructure support, monitoring/automating monitoring using Jarvis flow
- Using Jira and Incidents and confluence maintenance and Steps of operations and maintenance of these
- Taking Care of Deployments, CI/CD flow and regression Testing and Deployment to production
- Keep track of all the splunk dashboards ensuring all the widgets are up & running and at the same time providing expected/accurate information
- In case of any discrepancy the SOP involved creating a story and thereafter fixing the corresponding dashboard
- Handling the change / Release calls and taking action accordingly
- Keeping track of shift activities based on each day to day activities
- Task assignments to the resources and follow up based on priority
- Taking care of Traffic shift using Akamai and Apigee in GCP env
- Taking care of GCP platform Scaling and Descaling the Env and Maintenance
- Create and modify existing splunk dashboards as per request from various teams – Rather than doing this process through UI, this was carried out through git
- Work on Analysis based on the splunk logs and analysis based on code flow
Senior Technical Lead at Gspann (2018-04 – 2021-04)
Senior Technical Lead for Kohl's – SRE project. Technologies: SRE, Splunk, ServiceNow, Git, Java, Python, GCP, SRE.
- Taking care of Application support and Infrastructure support, monitoring/automating monitoring using splunk
- Using Jira and Incidents and confluence maintenance and Steps of operations and maintenance of these
- Working as SRE Engineer and taking care of Cart and checkout team
- Resource Handling of the C & C team and entire shift
- Involved in Migrations calls and decisions to take up based on complexity
- Keep track of all the splunk dashboards ensuring all the widgets are up & running and at the same time providing expected/accurate information
- In case of any discrepancy the SOP involved creating a story and thereafter fixing the corresponding dashboard/dashlet
- Create and modify existing splunk dashboards as per request from various teams – Rather than doing this process through UI, this was carried out through git
- Work on Analysis based on the splunk logs and analysis based on code flow
- Handling the change / Release calls and taking action accordingly
- Involved in Migration from ATG to GCP platform microservices wise
- Keeping track of shift activities based on each day to day activities
- Task assignments to the resources and follow up based on priority
Associate Projects at Cognizant (2016-04 – 2018-04)
Associate Projects role at Cognizant Technologies Solutions for Kohl's eComm Production Support project. Technologies: Splunk, ServiceNow, Git, Java.
- Taking care of Application support and Infrastructure support, monitoring/automating monitoring using splunk
- Using Jira and Incidents and confluence maintenance and Steps of operations and maintenance
