Syed Ikramuddin

Results-driven System Support Engineer & Accounts Receivable Specialist with 8+ years of cross-functional experience in IT support, system administration, and medical billing/AR. Skilled in remote support, VPN configuration, Active Directory, firewall management, ITIL-based ticketing, and claims/denial management. Demonstrated success in improving ticket resolution by 25–30%, reducing AR aging by 30%, and enhancing customer satisfaction.

Seeking opportunities as an IT Support Specialist / Technical Support Engineer / AR Specialist.

IT Engineer | IT Support Specialist - Wysetek Systems Technologists Pvt. Ltd

(2026-01)

• Providing remote IT support, VPN configuration, and troubleshooting across Windows and Mac environments.
• Managing incidents and service requests in ServiceNow following ITIL best practices.
• Maintaining Active Directory for secure user access, permissions, and account management.
• Implementing firewall policies and security measures, reducing downtime by 15%.
• Overseeing patch management, system updates, and performance optimization.
• Supporting end-user hardware, software, and network-related issues across the organization.

Senior Revenue Analyst L2 | AR Caller - Consero Solutions India Pvt Ltd

(2025-03 - 2025-07)

• Managed end-to-end AR calling with focus on claim follow-ups, payer communication, and denial resolution.
• Worked on AdvanceMD for claims submission, tracking, and account reconciliation.
• Handled Inovalon Clearinghouse rejections, identifying front-end and back-end errors, correcting claims, and ensuring resubmission for faster reimbursements.
• Collaborated with payers to resolve eligibility, coding, and COB issues, reducing rejections and denial turnaround time.
• Improved clean claim submission rate by 15% through proactive rejection analysis and corrections.
• Ensured timely documentation of claim status, follow-ups, and payer responses in line with compliance requirements.

FMS IT Engineer | IT Support Specialist - Wysetek Systems Technologists Pvt. Ltd

(2022-08 - 2024-06)

• Provided remote IT support, VPN setup, and troubleshooting across Windows & Mac environments.
• Managed incidents in ServiceNow using ITIL best practices.
• Maintained Active Directory for secure user access & permissions.
• Implemented firewall policies, reducing downtime by 15%.
• Oversaw patch management & performance tuning.

AR Executive | Accounts Receivable Specialist - Isource ITES

(2020-11 - 2022-08)

• Managed end-to-end AR including eligibility verification, denial management, follow-ups.
• Achieved 20% improvement in client retention by resolving billing inquiries.
• Reduced AR aging by 30% through efficient collections and denial resolution.

AR Executive Level 2 | Claims Processor - ThinkFounders

(2019-05 - 2020-07)

• Improved claims accuracy by 20% with front-end rejection handling.
• Worked on RevolutionEHR, OfficeMate, Compulink, Waystar, ECW, Abacus to optimize AR functions.

AR Executive | AR Analyst - Omega Healthcare Service Management Pvt Ltd

(2016-12 - 2019-05)

• Managed claim appeals & AR follow-ups using Jaguar.
• Reduced denial rates by 25% and improved recovery from aged AR accounts.

System Administrator | IT Technician - Sahara Diagnostic Center

(2014-01 - 2016-12)

• Administered Windows Server 2008, LAN/WAN, and hardware support.
• Implemented data backup, recovery, and patch management protocols.
• Handled IT inventory and configuration management.

BCA - Bachelor of Computer Applications - SSR College of Management Studies, Bangalore University (2017)

PUC - PCMC - Karnataka Open University (2013)

SSLC - New Nobel High School (2011)