Syed Javid Aziz

Results-driven Data Center Operations Engineer with 10+ years of hands-on experience managing enterprise-scale data center infrastructure. Proven expertise in managing 200+ server/network racks, Hardware installations (server mounting, OS deployment, RAID configuration, ILO setup), cabling, and structured cable dressing, environmental monitoring, media tape management, and SLA compliance. Experienced in IBM Power Systems (P7–P10), AIX administration, Server migration, decommissioning, audit activities, and cross-functional vendor coordination in 24x7 production environments.

Sr. Technical Support Engineer at IBM India Pvt. Ltd. (2018-09 – 2025-12)

• Managed 200+ server/network racks and associated Data Center infrastructure, ensuring operational efficiency and uptime.
• Performed hardware installations including server mounting, OS installation, RAID configuration, and ILO setup.
• Executed Data Center activities including rack installation, structured cabling, cable dressing, and connectivity testing.
• Monitored environmental conditions (temperature, humidity) and escalated anomalies to ensure Data Center compliance and safety.
• Handled media tape management and maintained daily inventory logs and asset verification records.
• Troubleshot hardware issues including NIC, HDD, RAM, and link failures; coordinated component replacements with vendors.
• Supported migration, decommissioning, and audit activities for 300+ enterprise nodes with minimal service disruption.
• Collaborated with vendors and internal teams for scheduled maintenance, escalations, and issue resolution.
• Ensured strict compliance with operational checklists, SOPs, and SLA requirements in a 24x7 production environment.
• Administered IBM Power Systems (P6–P10), managed SAN storage, LUN provisioning, and filesystem operations.
• Responded to Severity 1 production outages with immediate onsite support, ensuring rapid recovery and business continuity.

Sr. Customer Support Engineer at Pentagon Systems & Services Pvt. Ltd. (2015-03 – 2018-09)

• Supported IBM AIX on Power Systems with enterprise storage and SAN environments.
• Installed and configured Power servers, storage systems, and SAN switches.
• Created and managed LPARs, VIOS configurations, system profiles, and HMC administration.
• Handled LUN creation, mapping/unmapping, filesystem management, paging space, and user administration.
• Executed firmware upgrades, OS patching, and system health checks.
• Resolved hardware failures, performance issues, and production incidents ensuring system stability.
• Maintained case logs, inventory records, and technical documentation.
• Ensured SLA compliance through proactive monitoring and maintenance.

Desktop Support Engineer L1 at Vayam Info Solutions Pvt. Ltd. (2014-10 – 2015-03)

• Troubleshot network and hardware issues on laptops and workstations.
• Installed operating systems, application software, and managed antivirus/security updates.
• Diagnosed and resolved hardware issues related to IBM storage and Tape libraries.
• Prepared and maintained asset inventory records.

Field Service Engineer at Aparajitha Dynamic Synergies Pvt. Ltd. (2013-10 – 2014-07)

• Troubleshot and resolved hardware and network issues on Dell laptops and workstations.
• Performed incident analysis, root cause identification, and escalation to remote teams.
• Supported customers on disk usage, performance, and storage availability concerns.

Bachelor of Engineering (B.E.) in Telecommunications Engineering – Mumbai University (2012)

Diploma in Electronics & Telecommunications – Maharashtra State Board of Technical Education (2009)