Syed Mujtawa

Dedicated IT Asset & Access Management professional with proven expertise in IT asset procurement using Ariba and secure access provisioning for large vendor ecosystems in the US Healthcare domain. Skilled in managing the complete user access lifecycle from New Hire onboarding and Re-Hire reinstatement to Profile Position Changes and timely access revocation upon termination ensuring strict adherence to UHC/Optum security and compliance standards. Experienced in configuring and managing access for mission-critical healthcare applications including Avaya and Facets, supporting seamless day-to-day operations across Community & State (C&S) and Medicare & Retirement (M&R) lines of business.

Provider Data Specialist at Optum Global solutions (2022-05 – 2024-11)

Deployment & Onboarding Support Solutions (DOSS) | Asset Procurement | User Account Setup & System Access | Secure Access Request Management

• Procured IT assets and hardware for newly hired vendor resources (Wipro, TTEC, Concentrix, Teleperformance, OGS) using Ariba procurement system, ensuring timely delivery aligned with joining dates
• Coordinated with internal procurement teams to track asset requests and fulfillment across C&S and M&R lines of business
• Created and configured user IDs, corporate email accounts, and system profiles for new vendor resources across multiple UHC vendor organizations
• Set up access for day-to-day operational tools including Avaya (telephony) and Facets (claims & benefits management) based on role requirements
• Processed secure application access requests for New Hires, Re-Hires, and Profile/Position Changes, ensuring accurate and timely provisioning
• Executed access revocation for terminated resources, maintaining data security and compliance with UHC/Optum security policies
• Maintained accurate records of all access lifecycle activities to support audit readiness and internal governance

System Management Analyst - I at Optum Global solutions (2021-05 – 2022-04)

• Managed the end-to-end software asset lifecycle, including procurement, deployment, compliance tracking, and retirement.
• Administered and configured SAM tools to track license usage, maintain compliance, and support vendor audits.
• Performed regular software inventory scans and reconciliations, reducing compliance risks and identifying unused licenses for cost savings.
• Collaborated with procurement, IT security, and finance teams to optimize software spend and enforce governance policies.

Subject Matter Expert - Medicare & Medicaid Claim at Optum Global solutions (2018-05 – 2021-04)

• Reviewed and analyzed denial claims processed in the Facets platform, with a focus on Medicare and Medicaid.
• Supported the Facets development team in resolving processing logic errors that caused denials.
• Delivered detailed analytics on denial trends, and provided insights to improve first-pass resolution rates.
• Identified manual processes that could be automated, and worked with cross functional teams to implement improvements.
• Ensured policy compliance, and conducted knowledge-sharing sessions with peers and stakeholders.

Senior Executive - Business Analysis & Operations at EXL Service.com (I) Pvt. Ltd. (2011-12 – 2016-02)

• Defined scope for utility operations improvement initiatives based on stakeholder requirements for British Gas clients.
• Created detailed process flowcharts with MS Visio and documented SOPs to standardize workflows.
• Managed updates to customer data in SAP systems, correcting discrepancies to enhance data accuracy.
• Conducted quality audits and monitored performance metrics to drive team productivity improvements.
• Mentored junior staff to foster professional development and improve overall team output.
• Participated in system migration projects and automation efforts.

Bachelor of Computer Application in Computer Application – Magadh University (2009-07)

Intermediate in Mathematics in Mathematics – Bihar Intermediate Education Council (2006-07)

Matriculation in Science in Science – Bihar School Examination Board (2004-07)