Syed Nehri

Results-driven International B2B Sales Executive with 7+ years of proven expertise in outbound calling, cold calling, and lead generation across customer-facing and sales-driven roles. Expert at identifying qualified prospects, conducting high-impact cold calling campaigns, managing inbound and outbound sales processes, and converting leads into lasting B2B relationships. Skilled in B2B/B2C sales engagement, warm and hot lead follow-up, complex objection handling, and relationship-based selling.

Strong communicator with demonstrated ability to thrive in fast-paced, target-driven environments. Trilingual (English, Hindi, Kannada) and adaptable to international business processes.

International B2B & B2C Sales Associate - Tech Mahindra

(2026-03)

• Execute inbound and outbound calling strategies for B2B/B2C clients, converting customer inquiries and support interactions into high-value sales opportunities through consultative selling.
• Conduct targeted outbound calling campaigns to qualify leads, identify customer needs, and drive appointment setting and sales closure while maintaining service quality standards.
• Apply expert objection handling and problem-solving techniques to address customer concerns and transform resistance into conversions and long-term relationship opportunities.
• Manage customer escalations and complex interactions while maintaining focus on sales pipeline development and revenue generation metrics.

B2B/B2C Customer Engagement Specialist - Concentrix (Airbnb Process)

(2025-05 - 2025-09)

• Handled inbound B2B and B2C customer interactions related to bookings, reservations, and account management, expertly converting support conversations into upsell and cross-sell opportunities.
• Identified customer requirements through consultative questioning, explained available options and premium services, and successfully guided customers toward value-added solutions and upgrades.
• Managed customer follow-ups and escalations with focus on satisfaction while contributing to sales metrics and revenue targets through strategic product and service recommendations.
• Coordinated with internal teams to deliver comprehensive customer solutions while maintaining quality, compliance and sales performance standards.

Sales-Focused Customer Support Executive - Reqs Technologies India Pvt. Ltd.

(2024-01 - 2024-05)

• Provided customer support through multiple channels (calls, chats, emails) with embedded sales focus, identifying upsell opportunities within support interactions and converting them into revenue opportunities.
• Handled product and service inquiries while applying consultative selling approach to understand customer requirements and recommend appropriate solutions and premium offerings.
• Maintained detailed customer records and strategic follow-up protocols to ensure pending concerns were resolved while nurturing relationships for future sales opportunities.
• Demonstrated strong communication and problem-solving skills to address complex customer needs and deliver solutions that enhanced customer lifetime value.

Business Development & Sales Coordinator - S&S Constructions

(2016-01 - 2024-12)

• Drove business development initiatives through proactive customer outreach, relationship management, and sales coordination activities, managing day-to-day client communications and follow-ups.
• Engaged prospective customers to understand project requirements, provide detailed solution explanations, and coordinate effective resolutions while building long-term business relationships.
• Supported sales activities through customer interaction, needs assessment, proposal coordination, and follow-up management, contributing to pipeline development and revenue growth.
• Managed multi-stakeholder communications and project coordination, demonstrating ability to navigate complex business environments while maintaining focus on customer satisfaction and business objectives.

Master of Arts - English - Meerut University (2009)