T Prasanna
Desktop & Laptop Support Engineer | IT Support | Technical Support | L1 support
Talent
HyderabadMember since July 13, 2026
Windows 10Windows Server basicsLinux Ubuntu basicsOS installationFormattingBackup/restore basicsImaging basicsSoftware installationDriver updatesDesktop/laptop diagnosticsRAMSSD/HDD upgrade conceptsPrinter setupPeripherals supportPreventive maintenanceBreak/fix basicsTCP/IPLAN/WANDNSDHCPVPNWi-FiIP configurationRDPAnyDeskConnectivity troubleshootingMicrosoft 365OutlookTeamsActive Directory
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Windows 10Windows Server basicsLinux Ubuntu basicsOS installationFormatting
About
Entry-level Desktop & Laptop Support Engineer with practical knowledge of Windows 10/11 support, Linux Ubuntu basics, desktop/laptop troubleshooting, Microsoft 365, Active Directory/Entra ID, Azure fundamentals, networking and end-user support. Able to assist with OS installation, software and driver setup, printer/peripheral support, user account support, remote support, documentation and basic hardware issue diagnosis.
Education
B.Sc in MSCS – A.V. College of Arts & Science, Osmania University (2022-01 – 2025-01)
Intermediate in MPC – SR Junior College (2020-01 – 2022-01)
SSC – Disneyland High School (2020-01 – 2020-01)
Skills
Desktop & Laptop Support EngineerIT SupportTechnical SupportL1 support
