Talla Pavan goud

Results-driven IT professional with 7+ years of progressive experience spanning desktop support, network engineering, and system engineering. Proven track record managing defect resolution, end-user compliance, and patch management using BMC Remedy and BMC Client Management (BCM). Promoted to Senior System Engineer and Operational Lead in recognition of strong technical delivery and team leadership.

Skilled at driving process improvements, ensuring SLA adherence, and leading operational teams to maintain enterprise IT compliance and stability.

Senior System Engineer & Operational Lead (Promoted) at ValueLabs (2023-01 – Present)

Promoted from System Engineer in recognition of strong performance in defect management and end-user compliance operations.

• Lead operational activities for patch management and endpoint compliance across the enterprise environment using BMC Client Management (BCM).
• Manage and resolve tickets, incidents, and change requests through BMC Remedy, ensuring adherence to SLA targets.
• Act as operational lead for the team — coordinating daily operations, escalations, and reporting to stakeholders.
• Drive continuous improvement initiatives to reduce recurring defects and strengthen compliance posture.

System Engineer – Defect Management & End User Compliance at ValueLabs (2020-01 – 2023-12)

• Handled defect management processes, tracking issues from identification through resolution and closure.
• Supported the End User Compliance team in monitoring and enforcing organizational IT compliance standards.
• Worked extensively with BMC Remedy for ticket/incident tracking and BMC Client Management for patch and endpoint management.
• Coordinated with cross-functional teams to ensure timely remediation of compliance gaps.

Network Engineer at ACS Technologies (2019-01 – 2020-02)

• Configured, monitored, and maintained LAN/WAN network infrastructure to ensure business continuity.
• Diagnosed and resolved network connectivity issues, escalating complex cases as needed.
• Supported network documentation, device configuration, and routine maintenance tasks.

Desktop Support Engineer at Jetking (2018-09-03 – 2019-08-31)

• Provided first-line technical support for desktop hardware, software, and peripheral issues.
• Performed OS installations, software deployments, and troubleshooting for end users.
• Maintained IT asset records and ensured timely resolution of support tickets within SLA.

B.Tech in Computer Science (2014)