Tanisha Ray

Technical Writer with 5+ years of experience creating product, developer, API, and user documentation for SaaS and enterprise platforms. Skilled at partnering with Product Managers, engineers, and cross-functional stakeholders to translate complex product requirements into clear, structured documentation. Experienced in AI-assisted documentation workflows, content migration, documentation automation, and modern authoring tools.

Comfortable owning documentation end to end in Agile teams running two-week sprints.

Technical Writer - Celigo - Remote, India

(2023-03 - 2026-09)

• Owned documentation for the Templates and Connectors area of Celigo's iPaaS product, covering integrations, configuration and product workflows for end users and internal stakeholders.
• Partnered with Product Managers and SMEs on requirements gathering; produced FRDs, templates, Celigo Bot documentation and Help Center content.
• Built Claude Skills that automated Jira-based documentation workflows, supported style-guide consistency, and helped identify completeness issues before Dev and PM review.
• Developed AI-assisted content transformation workflows using Claude to make legacy Zendesk content more concise and structured ahead of migration into MadCap Flare.
• Initiated a Claude Skill-based pre-authoring checklist that flagged completeness and consistency issues before Dev and PM review, helping streamline review cycles across teams.
• Worked in Agile product teams under two-week sprints, expanding documentation ownership across multiple product areas and improving accuracy and consistency of customer-facing content.

Analyst – Product Communications - Priority Commerce (formerly Finxera) - Chandigarh, India

(2022-04 - 2023-03)

• Partnered with Product Managers on requirements gathering; produced user manuals, product handbooks, release notes, white papers, SOPs, API guides, help files, user stories and installation guides.
• Hosted monthly sprint webinars for internal and external stakeholders on bug fixes, new features and product enhancements.
• Created structured product and technical content using markup, JSON and HTML across an Agile environment.
• Worked across cross-functional teams including knowledge management as a JIRA admin, supporting workflows, permissions and project hygiene beyond core documentation.
• Created training videos for new hires on the product to speed up onboarding and reduce ramp-up time.
• Documented across CFTPay, CFTConnect and Passport, the company's core FinTech products.

Technical Writer (Programmer) - Cognizant Technology Solutions Pvt. Ltd. - Remote, India

(2020-12 - 2022-04)

• Created user guide templates, user manuals, SOPs, help files and interactive guides/demo simulations for stakeholders across the Finance and Healthcare industry.
• Produced instructional and demo videos using SnagIt to support user onboarding and interactive product walkthroughs.
• Hosted technical writing summits and virtual events for technical writing teams across the organization.

Bachelor of Arts - Mass Communication and Journalism - CMS, Jain University (2017 - 2020)