Logistics Operations & Customer Support Specialist
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I’m a motivated and reliable individual with a strong passion for helping people and solving problems. I completed my diploma in Electronics and Communication Engineering (ECE) and have over 2.5 years of experience working at WNS Global Services
Experienced Logistics and Customer Support Specialist with over 2.5 years at WNS Global Services, supporting international clients like TNT and FedEx. Skilled in managing import/export operations, handling customer complaints through email and platforms like Salesforce and Archibald, and coordinating with vendors and internal teams. Proven ability to resolve shipment disputes, ensure compliance with SOPs, and deliver high levels of customer satisfaction across various shipping processes including air freight, transshipment, and permit declarations.
Diploma in Electronics and Communication Engineering (ECE), providing a solid technical foundation and problem-solving skills applicable to logistics, operations, and communication in fast-paced service environments.
