Tannu Bains

Banking professional currently pursuing the Post Graduate Diploma in Banking Services (PGDBS) through Axis Bank and NIIT IFBI while working as an Assistant Manager – Banking Operations. Skilled in banking operations, KYC & AML compliance, customer onboarding, retail banking, digital banking, customer relationship management, financial services and banking technology platforms. Strong analytical, communication and customer service capabilities.

Assistant Manager – Banking Operations - Axis Bank Ltd.

(2026-03)

• Managing day-to-day branch banking operations.
• Performing KYC verification and customer due diligence.
• Processing account opening, maintenance and customer service requests.
• Ensuring compliance with regulatory and internal banking policies.
• Supporting customer onboarding and documentation verification.
• Maintaining operational accuracy and audit readiness.
• Handling customer queries and providing banking solutions.

Assistant Manager (Residential Training) – PGDBS - Axis Bank Ltd. & NIIT IFBI, Neemrana - Neemrana, Rajasthan

(2025-11 - 2026-03)

Training Areas: Retail Banking, Consumer Banking, IT Tools, Digital Banking Products & Services, Financial Planning, Wealth Management, CRM, Banking Regulations, Compliance, Banking Operations, Customer Service and Business Communication. Banking Systems: Finacle Core Banking System, Siddhi, Saksham, CRM Platform, Omni Application, Branch Analytics Dashboard and Digital Banking Platforms.

M.Sc. - Physics - IGNOU (2025-07 - 2027-07)

Bachelor of Science - Physics, Mathematics & Computer Applications - Panjab University (2022-07 - 2022-07)