Tanu Prajapat

Results-driven Accounts Payable Specialist with experience in end-to-end Procure-to-Pay (P2P) processes. Hands-on experience with Coupa and Oracle ERP, including invoice processing, billing management, invoice creation, vendor management, and payment execution. Strong understanding of AP operations, invoice validation, PO matching, and maintaining compliance with company policies and internal controls.

Junior Process Analyst - WM Universal - Indore, MP

(2025-06)

• Invoice Creation & Billing: Create, review, and generate accurate vendor invoices and billing statements within Coupa and Oracle ERP systems.
• Invoice Reconciliation: Perform comprehensive reconciliation of multi-line invoices against vendor statements and purchase orders to track and correct booking anomalies.
• Process vendor invoices accurately and within strict agreed Service Level Agreements (SLAs).
• Perform precise 2-way and 3-way matching of Purchase Orders (PO), Goods Receipts (GR), and invoices.
• Handle complex invoice exceptions and coordinate directly with internal stakeholders for rapid resolution.
• Create and manage comprehensive supplier records within Coupa and Oracle databases.
• Process corporate payment runs and execute routine vendor statement reconciliations.
• Respond to and resolve vendor queries regarding pending invoices and final payments dynamically.
• Ensure full compliance with company internal financial policies, standard operating procedures, and SOX controls.
• Support critical month-end closing activities, including detailed AP reconciliations and accruals log updates.
• Maintain accurate, organized electronic documentation and chronological AP file records.

Customer Relationship Management and Client Consultant - ICICI LOMBARD - Indore, MP

(2023-12 - 2025-06)

• Sales & Business Development: Actively involved in driving sales of health insurance product suites to new and existing portfolios, consistently hitting quarterly targets.
• Customer Relationship Management: Cultivated and maintained strategic long-term client relationships by deep-diving into individual needs and boosting customer satisfaction metrics.
• Client Consultations: Provided personalized policy consultations, walking clients through key coverage benefits and features to steer optimal plan finalization.
• Problem Resolution: Managed, tracked, and closed incoming customer escalations and daily account inquiries to support high-efficiency account health.

B.Com (Hons.) - Business/Commerce, General - Devi Ahilya Vishwavidyalaya Indore

High School Certificate - Holy Star Higher Secondary School