Tanvi Mali

Oct 2021 - Dec 2022

Contact customers via calls or arranged meetings to discover their needs and requirements.
Prepare and present sale proposals for potential clients, highlighting the best features and qualities of the hotel.
Provide customers with a list of available services and their accompanying prices and offer discounts when necessary.
Assist clients in selecting the most appropriate service that best meet their specifications and needs.
Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement.
Collaborate with other hotel staff to ensure clients have a good time.
Conduct price negotiations with customers on behalf of the hotel management to reach a favourable bargain for both parties.
Resolve and quell misunderstandings within a hotel premises.
Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals.

Front Desk and Admin Executive

Nov 2023 - Present

GRN (Goods Received Notes) & Invoice Entries.
Asset Register Maintenance: Managing the asset register to track all HO vehicle assets.
Drafting Mail and Letters: Crafting professional correspondence, including emails, letters, and memos, adhering to company standards and conveying messages clearly to support admin and accounts department.
Book Record Maintenance: Maintaining various records, including visitor logs, administrative documentation & Staff In/Out Entries.
File Management: Creating, organising and maintaining files for our records, project documentation, administrative paperwork, asset files, etc.
Cash Vouchers Creation: Generating cash vouchers to document petty cash transactions.
Ordering Stationery and Maintaining Records: Managing procurement of stationery for office as well as for all sites, placing orders, negotiating with vendors, and managing inventory levels.
Reception Duties: Greeting visitors, answering intercom, and directing inquiries to theappropriate departments or personnel.
Managing Electricity Bills: Overseeing the timely payment and reconciliation of monthly electricity bills for the office and ensuring accurate record-keeping of expenses related to utilities.
Office Cleanliness Inspection: Conducting regular checks to ensure that the office premises are clean and well-maintained, including common areas, workstations, conference and accordingly coordinating with the cleaning staff for the same.

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