General Manager - Peerless Hotels Limited - Hyderabad, India
(2024-11)
- Keeping an eye on all the operations of the hotel, including activities of all departments
- Inspecting all the rooms regularly in order to check if they are keeping up with the hotel standards
- Planning maintenance works, events, and room bookings
- Managing and coordinating employees' duties (receptionist, janitor, clerks, and so on)
- Organizing and coordinating the use and rental of hotel spaces for social events, meetings, and parties, and conferences, etc.
- Ensuring good, smooth, and effective interaction with guests
- Monitoring daily and monthly revenue generated, as well as cost and expenses
- Keeping track of budgets and expenses, including reviewing financial reports and statements
- Upholding the guidelines established by the hotel owner and ensuring that employees adhere to the laid down rules and guidelines.
Director of Operations (Unit Head) - Sayaji Hotels - Gujarat, India
(2024-05 - 2024-11)
- Obtains profit contribution by managing staff and establishing and accomplishing business objectives.
- Builds company image by collaborating with customers, government, community organizations, and employees; and enforcing ethical business practices.
- Develops strategic plan by studying technological and financial opportunities, presenting analysis, and recommending objectives.
- Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; and making mid-course corrections.
- Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; and coordinating actions with corporate staff.
- Contributes to team effort by accomplishing related results as needed
Food and Beverage Manager - Vivanta - Kolkata, India
(2016-08 - 2024-05)
Heading Food and Beverage including 110 covers Multi cuisine restaurant, 45 Covers Casual Bar, Pastry shop, 12000 Sq.ft of overall Banquets, IRD. Handling a team of 45 including five outlet Managers, 8 Supervisors, 1 Kitchen stewarding Manger. Supervised the successful brand transformation of Gateway to Vivanta. Sought after a budgeted F&B revenue of 30cr for a financial year.
- Formulating financial, catering, and marketing policies and strategies.
- Preparing a budget for the department consulting departmental heads.
- Planning menus for various outlets in consultation with chefs and restaurant managers.
- Designing and implementing sales promotional activities to achieve the revenue target.
- Analyzing competitors' strategies and their market share.
- Controlling all three elements of costs- food cost, labour cost, and overheads.
- Scheduling a training program for all the staff of the food and beverage department.
- Ensuring the predetermined quality of dishes and services offered to guest is maintained.
- Maintaining a very good rapport with guests.
- Attending meetings called for by the general manager.
- Implementing hygiene and safety standards.
- Monitoring the performance of the departments.
Food and Beverage Executive - The Lalit Great Eastern - Kolkata, India
(2016-01 - 2016-07)
- Manage the performance of the service attendants - all Front of House employees during shifts in the absence of the Outlet Manager, which includes training on new menus, supporting busy outlets where necessary
- Attending to guest complaints
- Managing a smooth relationship with the kitchen to ensure that guest satisfaction is maximized at all times
- Being the first point of contact for the guests to ensure that guest complaints are dealt with the a consistent a fair manner & adherence to all company Cash Handling Procedures
- Adhering to the closing procedure in line with the Company's Policies and Procedures to minimize financial risk to the Company
- Assist in the development of new marketing initiatives including assist & oversee of social media requirements
Food and Beverage Supervisor - Emirates Flight Catering - Dubai, United Arab Emirates
(2012-12 - 2015-12)
- Completes the outlet's daily Supervisor's Checklist.
- Ensure the requisition point and prepares the requisition form for food supplies and operating guest supplies for the approval of the Outlet Manager and/or Asst. Manager.
- Prepares details required for pre-meal briefing - out of stock items, reservations, daily specials, VIP reservations, etc.
- Takes the daily inventory of food supplies and guest supplies to ensure availability.
- Prepares and submits breakage and loss report for operating equipment, for the shift.
- Attends weekly Outlet's meeting and other meetings required of the position.
- Conducts monthly inventory of operating equipment in coordination with the Chief Steward.
- Coordinates with the other staff within the department and other department in the performance of duties and responsibilities.
Food and Beverage Captain - Kenilworth Resort and Spa - Goa, India
(2012-06 - 2012-12)
- Responsible for guiding the host, waiter/waitress and bus boy/girls in the performance of their jobs.
- Ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet's operation.
- Responsible for consistently implementing the service standards and operating procedures in the outlet.
- Ensuring sufficiency of man power in the shift.
- Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel.
Food and Beverage Captain - Holiday Inn - Riyadh, Saudi Arabia
(2010-06 - 2012-06)
- To be fully conversant with every dish served in the Restaurant and to provide explanations as requested.
- To communicate with other Restaurant staff and departments.
- To assist the Restaurant Manager and his Assistants in keeping the morale of the Team up through social and educational events.
- To make sure that Company Policy, the Vision Statement, and Departmental Objectives are followed and utilized at all times.
- To assist the Restaurant Manager and his Assistants in the preparation and Presentation of training programs, briefings and SOP's.
- To be aware and promote all services offered in the Hotel.
Guest Service Associate - The Intercontinental Lalit Goa - Goa, India
(2008-07 - 2010-04)
- Greet customers and seat them according to their preferences
- Offer welcome drinks and beverages
- Offer appetizers and alcoholic drinks
- Ensure that the order is prepared according to the menu
- Ensure order quality and quantity prior to serving
- Keep a constant eye on the table to gauge needs and fulfil them immediately
- Accept payment in cash and credit card
- Clear table and clean table tops
