Tara Ali

Motivated and enthusiastic professional seeking to contribute my skills and innovative thinking to a dynamic team. Committed to achieving organizational objectives through dedication, creativity and positive approach. Eager to continuously learn and refine my abilities while adapting to the evolving business landscape.

Customer Experience Manager at Spinny (2024-09 – 2026-03)

• Assisting customers via calls and emails regarding warranty and non-warranty vehicle inquiries.
• Ensuring a seamless customer experience by addressing customer concerns promptly and professionally.
• Working with operational data to track customer concerns, service performance, and case resolution metrics.
• Using SQL for basic data extraction and reporting to support customer experience analysis.
• Utilizing Advanced Excel for data handling, reporting, and performance tracking.
• Working with Power BI dashboards to monitor customer insights, operational KPIs, and service trends.
• Supporting reporting and analysis activities to identify areas for service improvement.
• Applying analytical thinking to improve customer satisfaction and operational efficiency.

Senior Customer Care Executive at Conneqt Business Solutions Pvt. Ltd (2024-03 – 2024-09)

• Managed VOC escalation for Samsung products, ensuring prompt issue resolution.
• Diagnosed customer concerns and provided effective solutions aligned with Samsung policies.
• Collaborated with cross-functional teams to address escalated cases and improve customer satisfaction.
• Maintained strong communication and case documentation for smooth escalation management.

Senior Executive at Airtel NDNC (2021-11 – 2024-01)

• Managed the Do Not Disturb (DND) process, ensuring compliance with regulatory guidelines.
• Assisted customers via email, providing guidance and resolving inquiries efficiently.
• Registered and addressed customer complaints, ensuring prompt resolution.
• Maintained records and followed escalation processes for issue resolution.

Associate Service Consultant at Policy Bazaar (2019-09 – 2021-10)

• Processed customer reimbursement claims, ensuring accuracy and compliance with company policies.
• Reviewed and verified claims documents for completeness and correctness.
• Communicated claim status updates to customers in a timely manner.
• Coordinated with internal departments to resolve claim-related issues efficiently.

Bachelor of Commerce (Hons.) – MDU Rohtak

12th – DPS Gurgaon

10th – DPS Gurgaon