Dhara Yadav

Customer Success and Customer Experience professional with 6+ years of experience building trusted customer relationships, resolving complex business challenges, and driving customer satisfaction in high-volume global support environments. Proven ability to improve customer outcomes through strategic problem-solving, operational excellence, data-driven decision-making, and cross-functional collaboration.

Senior Customer Support Specialist | SME - VSSI/VOIS

(2019-07)

• Managed complex customer relationships with 95% CSAT.
• Reduced AHT by 40% through workflow improvements.
• Improved service quality by 20%.
• Reduced repeat contacts by 15% using customer trend analysis.
• Mentored new team members and partnered cross-functionally with Operations, Finance and Technical Support.

Business Analyst - Yudiz Solutions

(2018-12 - 2019-07)

• Improved productivity by 25%.
• Reduced communication gaps by 30%.

MCA - GLS University (2016 - 2018)

BCA - Saurashtra University (2013 - 2016)