Tarun Sharma

Senior Hospitality & Hotel Operations Professional with 20+ years of progressive experience across luxury hotels, resorts, restaurants, F&B operations, hospitality entrepreneurship and multi-property management. Currently serving as Corporate General Manager with responsibility for 4 hotels/resorts comprising approximately 250 rooms, an annual operating budget of approximately ₹25 crore and leadership responsibility across 250+ employees. Proven ability to drive occupancy, revenue, ADR, F&B performance, guest experience and operational controls, with extensive exposure to pre-opening, corporate/group business, destination weddings and events.

Corporate General Manager - GORGEOUS HOSPITALITY PVT. LTD. - Mussoorie, Haridwar, Goa, Dehradun

(2024-01)

Corporate-level leadership across 4 properties / ~250 rooms, with an annual operating budget of approximately ₹25 crore and workforce of 250+ employees. Monitor property KPIs including occupancy, ADR, revenue, F&B performance, guest satisfaction, departmental costs and operational standards.

• Portfolio: Drive Inn Hotel, Mussoorie; Baris Resort, Barlowganj, Mussoorie; The Latitude Hotel, Haridwar; Baris Resorts, Mandrem, Goa
• Drive revenue and occupancy initiatives; supported occupancy improvement from approximately 40% to 90% and overall revenue growth of approximately 100%
• Achieved approximately 100% ADR improvement and approximately 60% F&B revenue growth through commercial and operational initiatives
• Lead cross-functional teams and strengthen departmental accountability, service quality and guest experience
• Work closely with Controlling/Finance and Purchase teams on procurement discipline, expenditure monitoring, inventory and operational cost control
• Maintain and enforce SOPs across Front Office, Housekeeping, F&B Service, Purchase, Security, Operations and Guest Relations
• Led/coordinated 250+ employees and contributed to training/development of 150+ employees
• Support pre-opening and launch activities across Goa, Delhi, Dehradun and Mussoorie, including staffing, SOPs, readiness and departmental coordination
• Develop corporate, group, destination wedding and celebration/event business opportunities

Proprietor - DAIWIK CATERING SERVICES, DEHRADUN - Dehradun

(2019-01 - 2023-12)

Managed overall business operations, client relationships, service delivery, teams, vendors and operational resources.

• Handled corporate and social events and coordinated end-to-end execution
• Developed strong commercial, entrepreneurial and customer-service management capabilities

Manager – Operations - THE MONKEY BAR, DELHI - Delhi

(2016-12 - 2018-12)

Managed daily restaurant operations, service delivery, guest relations and team performance.

• Coordinated F&B operations and supported revenue-generating activities and operational planning

Manager – Operations - LAITALIA BY THE PARK HOTELS, VASANT KUNJ, DELHI - Vasant Kunj, Delhi

(2014-07 - 2016-11)

Managed restaurant operations, service teams, guest experience and F&B activities.

• Maintained hospitality standards and supported operational planning and performance improvement

Assistant Manager – Operations - OLIVES BAR & KITCHEN, MEHRAULI, DELHI - Mehrauli, Delhi

(2012-08 - 2014-06)

Assisted with restaurant/bar operations, staff supervision, guest relations and service coordination.

Restaurant Opening & Operations Support - FREELANCE RESTAURANT OPENING – MONOPOLY, DEHRADUN - Dehradun

(2011-06 - 2012-07)

Supported opening and operational setup of a multi-cuisine restaurant, including service readiness and operational coordination.

Catering Executive - THE IMPERIAL, DELHI - Delhi

(2009-11 - 2011-05)

Worked across 1911 Bar, Spice Root, Sangamiyano, Daniel's Delight and 1911 Coffee Shop; delivered premium F&B guest service.

Senior Steward – Aqua Pool Side Lounge Bar - THE PARK HOTEL, DELHI - Delhi

(2006-12 - 2009-11)

Delivered guest service and supported lounge/bar operations in a premium hotel environment.

Assistant Steward - HYATT REGENCY, DELHI - Delhi

(2005-11 - 2006-12)

Built foundational experience in luxury hotel operations, F&B service and guest handling.

Industrial Training – Lobby Bar - MUGHAL SHERATON – ITC, AGRA - Agra

Completed practical industrial training in a premium hospitality and F&B environment.

Bachelor of Hotel Management - Hotel Management - Rai University

Bachelor of Commerce - Commerce - HNBU