Akansha Togarwar

Customer-focused and communication-driven professional with 1.5+ years of corporate experience working with HR and CRM systems, cross-functional teams and client requirements. Proficient in English and Hindi, with working knowledge of Telugu and Marathi. Strong in active listening, typing, problem-solving and first-call resolution.

Seeking a Customer Support, Chat Process, Voice Process or International BPO role to deliver excellent customer experience while meeting quality, productivity and SLA targets.

Software Developer Intern - QLORON Technologies - Hyderabad, India

(2025-02 - 2026-08)

Internship

• Worked with HR, frontend and QA teams to understand requirements, resolve issues and deliver work on schedule.
• Supported an HR operations platform covering leave management, attendance tracking and employee onboarding.
• Analysed and troubleshot day-to-day issues, resolving problems quickly to keep systems running smoothly.
• Maintained accurate records and documentation, ensuring data accuracy on large employee datasets.
• Communicated clearly with team members and stakeholders, turning requirements into practical solutions.
• Learned new tools and processes quickly while meeting deadlines in a fast-paced environment.

Bachelor of Engineering - Electronics & Telecommunications - Rajiv Gandhi College of Engineering, Research and Technology, Chandrapur (2020-08 - 2024-07)