Techno Teacher

Results-driven and detail-oriented Quality Analyst with 5 years of diverse professional experience across Solar PV Manufacturing, Debt Recovery Operations, and high-volume Quality Analysis. Proven track record in supporting the critical Bajaj Finance process, specializing in executing multi-tiered call quality audits, enforcing regulatory and organizational compliance standards, and identifying process vulnerabilities. Skilled in driving agent performance through actionable coaching frameworks, developing continuous feedback loops, and leveraging performance data dashboards to maximize operational efficiency.

Quality Analyst - Cyberservtech Pvt. Ltd. (Bajaj Finance Process)

Duration: 3 Years

• Conducted systematic transactions and comprehensive call quality audits to ensure strict compliance with client guidelines and organizational standards.
• Monitored high-volume customer interactions and evaluated agent behavioral patterns, professional communication, and compliance protocol adherence.
• Delivered targeted feedback and structured one-on-one coaching sessions to bottom-quartile agents, successfully improving overall process accuracy metrics.
• Synthesized audit findings into actionable daily/weekly quality reports and localized performance dashboards for senior leadership review.
• Identified underlying operational bottlenecks and process gaps, recommending strategic workflow adjustments that optimized resolution times.

Debt Recovery Agent - Financial Operations

Duration: 1 Year

• Managed structured delinquency portfolios, executing strategic customer outreach campaigns to recover outstanding or overdue balances.
• Negotiated sustainable debt settlement models and repayment structures by assessing customer financial postures while protecting organizational yields.
• Maintained flawless transactional and contact logs, establishing auditable recovery records in full alignment with strict banking compliance mandates.

Production / Manufacturing Technician - Mundra Solar PV Ltd. (MSPVL)

Duration: 1 Year

• Executed core operational workflows within high-capacity Solar PV module manufacturing lines, meeting rigorous daily yield quotas.
• Conducted routine precision quality inspections at various stages of production to mitigate assembly defects and ensure component reliability.
• Documented end-to-end production runs while strictly adhering to Standard Operating Procedures (SOPs) and safety compliance metrics.

Diploma - Electrical Engineering - Rajendranath College of Polytechnic (2015)

Higher Secondary (10+2 Voc) - Kanyapur Polytechnic (2011)

Secondary (10th) - Kanyapur High School (2009)