Azure Cloud Admin, AZ-104 Certified
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I’m an IT Support & System Administration professional with hands-on experience in Windows systems, Microsoft 365 administration, Azure fundamentals, and day-to-day infrastructure support. I handle user management, access control, hardware/software troubleshooting, and ticket-based operations with a clear focus on minimizing downtime.
I’ve worked across environments involving Active Directory, O365, basic Azure cloud resources, and standard networking components like switches, routers, VPN, and firewalls. I’m comfortable resolving incidents, managing requests, documenting fixes, and improving the overall IT workflow.
Committed to continuous learning — recently completed and certified in Microsoft Azure AZ-104, with practical experience in VMs, storage, RBAC, backup, and monitoring labs. I’m actively aiming to grow into a full cloud/system support role.
System Administrator / IT Support Engineer
Managed day-to-day IT operations including hardware troubleshooting, OS issues, application support, and network connectivity fixes.
Handled user onboarding/offboarding, permissions, and security through Active Directory & Microsoft 365.
Supported Outlook, Teams, OneDrive, and SharePoint issues with quick resolution.
Performed system updates, patching, basic server checks, and ensured stable performance.
Worked on Azure fundamentals including VMs, storage, RBAC, and monitoring labs for internal practice.
IT Support – Infrastructure & System Operations
Provided L1/L2 support for desktops, laptops, printers, VPN, and network issues.
Managed incidents and service requests using ticketing tools like ServiceNow.
Performed basic network troubleshooting (router/switch, IP configuration, DNS, DHCP).
Assisted in O365 account setup, MFA, password resets, and mailbox support.
Monitored system health and ensured minimal downtime for end users.
Process Executive – Banking (Back Office)
NTT Data – Bank of Ireland Process
Handled backend banking operations with high accuracy and compliance.
Performed data validation, account checks, customer record updates, and documentation.
Coordinated with internal teams to resolve discrepancies within SLA.
B.Sc. Computer Science
Manonmaniam Sundaranar University — 2015
