Tejas Mane

Results-driven IT professional with 10+ years of progressive experience in desktop support, system engineering, infrastructure management, and cloud administration.

Certified Azure

Administrator (AZ-104) and CCNA-certified network professional with hands-on expertise in Microsoft Azure, hybrid network architecture, identity governance, and IT automation. Proven track record managing enterprise environments across multiple client sites, leading technical teams, and delivering reliable infrastructure solutions aligned with business objectives.

Infrastructure / Windows Server Engineer at Pixel India Pvt. Ltd. (2025-11 – 2026-01)

• Administered Windows Server 2019/2022, including OS upgrades and patch management.
• Managed SCCM for software deployment and security patching across enterprise endpoints.
• Configured and maintained Active Directory, DNS, DHCP, and Group Policy objects.
• Wrote PowerShell scripts to automate routine server administration and user provisioning tasks.
• Performed incident and change management using ServiceNow; ensured hybrid Azure administration.
• Conducted IT Asset Management using BMC Discovery and infrastructure monitoring/troubleshooting.

Software Support Engineer at ConnectWise LLP (2022-04 – 2025-10)

• Administered Microsoft Azure environments: VM deployments, VNets, load balancers, NSGs, and security groups.
• Managed Azure Active Directory (AAD / Entra ID), user/group provisioning, and RBAC for secure resource governance.
• Configured Azure Storage accounts, blob containers, file shares, and lifecycle management policies.
• Implemented monitoring and diagnostics using Azure Monitor, Log Analytics, and Application Insights.
• Automated infrastructure provisioning using PowerShell, Azure CLI, ARM templates, and Bicep (IaC).
• Applied MFA, conditional access policies, Defender for Cloud, and Azure Policy for security compliance.
• Managed IT Asset Management, BMC Discovery, Windows Server administration, and OS patching.
• Provided technical partner support, conducted software training, and escalated critical issues appropriately.

Desktop Support Engineer L2 at IGT Solutions (via Team Lease Services) (2021-01 – 2022-03)

• Provided L2 technical support for desktop, data network, and server environments within defined SLA commitments.
• Managed user accounts, profiles, and permissions in Active Directory; configured Outlook and MS Office Suite.
• Administered software updates, security patching, and system configurations to maintain ISMS compliance.
• Installed, updated, and troubleshot McAfee Endpoint Protection across all endpoints.
• Configured and supported Citrix, Cisco VPN, VMware, and remote connectivity tools.
• Operated ServiceNow for incident management, asset tracking, and escalation workflows.

Senior System Engineer at 3i Infotech Ltd (2018-05 – 2020-11)

• Managed IT infrastructure across 3 client locations, handling hardware assembly, server installation, and configuration.
• Performed network routing, switching configuration, troubleshooting, and maintenance.
• Executed software updates, security patch management, and system hardening across client environments.
• Configured workstations and peripherals; resolved hardware and software issues for end users.
• Handled data backup and recovery operations to ensure business continuity.

Desktop Support Engineer + Team Lead at Professional Tech Solutions Pvt Ltd (2014-06 – 2018-04)

• Led a team of 22 resources across multiple client locations, coordinating task distribution for optimal coverage.
• Managed structured cabling, IP addressing, sub-netting, and firewall configuration.
• Oversaw server installation, asset management, and software/security update processes.
• Delivered on-call support; achieved 90% successful de-escalation rate in critical incidents.
• Reported on KPI metrics and provided performance feedback aligned with client business objectives.

Graduate Certificate – The New College Kolhapur, Shivaji University (2017-06)

HSC – Kharade College of Education, Kolhapur (2013-01)

SSC – Shree Shiv Chattrapati Vidyalaya, Shirala (2009-01)