Authorizer, HDFC Bank– Hyderabad.
- Ensuring the smooth functioning of branch without a single customer complaint.
- Approving AOD forms and activating account by doing due diligence.
- Verifying teller EOD procedures & cash online.
- Ensuring that the complaints received directly or online through corporate office/RBI etc. are investigated in a timely manner and an appropriate resolution is provided.
- Effectively conducted AML/KYC formality reports on questionable accounts and transactions.
- Periodic reconciliation of all the branch deliverables without any deviation.
- Handling clearing operations including high value.
- Responsible for total compliance of the branch.
- Coordinating with various departments to ensure error free process work.
