Thejas K N

Conducted primary research with 200 B2B customers and 5 branch/marketing managers to understand customer needs, satisfaction, service quality and business requirements in the Bengaluru market. Collected and analysed quantitative and qualitative customer data using Excel, Google Forms, structured questionnaires and interviews to identify customer expectations, service gaps and improvement opportunities. Conducted competitive benchmarking across pricing, service quality, delivery performance and technology to evaluate market positioning and identify areas for competitive improvement.

Marketing Research Intern - VRL Logistics Ltd. - Bengaluru

(2026-04 - 2026-05)

• Conducted primary research with 200 B2B customers and 5 branch/marketing managers to understand customer needs, satisfaction, service quality and business requirements in the Bengaluru market.
• Collected and analysed quantitative and qualitative customer data using Excel, Google Forms, structured questionnaires and interviews to identify customer expectations, service gaps and improvement opportunities.
• Conducted competitive benchmarking across pricing, service quality, delivery performance and technology to evaluate market positioning and identify areas for competitive improvement.
• Presented actionable findings and recommendations focused on digital integration, customer engagement, value-added logistics services, service quality and operational efficiency to strengthen customer satisfaction and VRL Logistics competitive advantage.

PGDM - Marketing & Finance | ESG Modular Specialization - SDMIMD, Mysuru (2025-04 - 2027-04)

B. Com (General) - Commerce - Seshadripuram Degree College, Mysuru (2025-05)

PUC - Commerce (KSEAB) - Seshadripuram Independent PU College, Mysuru (2022-04)

SSLC - KSEAB - Ramakrishna Vidyakendra, Mysuru (2020-07)