Theyakarajan. S

Desktop Support Engineer at ITCONS E-Solutions (2023-11 – 2026-06)

Provide first-line technical support to end users, resolving hardware, software, and connectivity issues via in-person and remote channels.
Install and configure Windows 8/10/11 operating systems and required business software on desktops and laptops.
Diagnose and troubleshoot printer driver and network connectivity issues, minimizing downtime for end users.
Configure and support MS Outlook for email setup, profile issues, and synchronization problems.
Perform hardware replacements (RAM, hard disk, touchpad, keypad) to restore device functionality.
Resolve tickets raised through the service desk ticketing tool, ensuring SLA compliance and timely closure.
Conduct remote troubleshooting using Ivanti Remote Control / MS Teams to support distributed end users.

Desktop Support Engineer at RT Network Solutions (RTNS) (2022-04 – 2023-10)

Delivered desktop and laptop support including OS installation, software deployment, and hardware troubleshooting.
Diagnosed and resolved connectivity and peripheral issues, including printers and network devices.
Logged, tracked, and resolved support tickets through the IT service desk system.

Owner / Operator at Self-Employed Computer Center (2014 – 2022)

Independently managed a computer service business, handling hardware repairs, software installation, and customer support for 3 years.

Junior Electrician at Chennai Airport — Electrical Substation (HT/LT) (2012 – 2013)

Supported maintenance and monitoring of high-tension/low-tension electrical substation equipment for 1 year.

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